Looks like it was last updated in May 2018.
- i think you can update CTAs to close them.
- i think you can "write" to Timeline now. So under the Chatter question, while Sally might not understand Chatter, I think you can write to Timeline and perhaps write to Gainsight in other ways i have not explored.
REF: Can you add Chatter notes from the Sally bot?
Currently updating data in Gainsight is not supported from Slack.
Sally FAQ documentation page (feedback)
None
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Neelam