Need the ability to create flags within timeline. For example I have a timeline email related to support topics, technical issues or product related information. Would like the ability to create configurable flags for CSM's to flag and filter on within timeline activities.
Timeline Category Flags
None
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Thanks for bringing up this use-case, its a valid use-case,redirecting this to our product team.
Will update you here once we consider this for release.
@All, please hit like or post your comments to increase the priority on road-map.
Hi there,
One of the AMs asked me if it’s possible to add a “Star” or “Flag” to “important” timeline activities (similar to Gmail features) so that those entries/activities can be referenced later. I think it would save the AM time finding important activities/notes.