Best answer by lila_meyer
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How are others calculating their NPS Score for a client? Is it a conglomerate of many attributes or just a survey here or there? Do you ever combine surveys that are taken at different times to creat an overall NPS or is everything seperate? Thank you.
Userlevel 7
+4
Hi Denver,
Are you using Gainsight Surveys for NPS? If so, the NPS score will be automatically calculated. This article offers some details on how NPS reports look in Gainsight.
Are you using Gainsight Surveys for NPS? If so, the NPS score will be automatically calculated. This article offers some details on how NPS reports look in Gainsight.
Yes, we use the GS NPS. However, my question was are there other attributes that companies have used to create a more encompassing NPS view rather than just a survey?
Userlevel 7
+4
By definition, NPS scores are based on the NPS Survey question (How likely are you to recommend ...). I think what you're getting at sounds more like an overall health score.
Truth
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