As a Gainsight Admin, I would like the ability to create an email chain of communications that will end in the sending of a Survey to the customer to gather feedback.
Presently, I need to automatically create a cta or milestone and leverage that in the query builder for a separate Survey Program. It would be immensely helpful to be able to send a survey email within a email chain program.
Bonus points: Add the action to JO to “Create Milestone” for a customer based on their place in a program
If anyone has a standard approach or solution to this or advice, it would be greatly appreciated. I’m still a JO padawan and likely will be for some time :)