Create Zendesk Ticket via CTA
CS Cockpit & Playbooks
Right now we have the ability to link a Zendesk ticket in a CTA or create a CTA from a Zendesk ticket. It would be great if it was possible to create a Zendesk ticket via a CTA.
Would this be possible?
Would this be possible?
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One of the main reasons for this is the workflow requirements - CSM needs to shift to ZD workflow. Having this ability would be a huge time saver and make CSM + CS better and supporting our customers!
Has anyone come up with a workaround for a customer?