Scorecard Reporting - Ability to Drill down to view comments

Related products: CS Reports & Dashboards

Currently, when reporting on scorecard measures, you're able to see a summarized view with the overall score color and the individual measure colors in a table or graph view. My team would like to be able to click on one of the individual measures and see the comments to understand why that measure is that color - for example if the measure is "Usage" and the color is "Yellow" because "there are 50% active users" vs. "Green" because there are "100% active users", they would like to see this. It would be the same comments that are loaded on the Scorecard via rules and visible on the C360.



Hi Theresa,



Have you tried using the Scorecard Mass Edit, please follow the below article for more updates regarding the Scorecard Mass Edit.



https://support.gainsight.com/Scorecards/Admin_Guides/Configure_Scorecard_Mass_Edit_View_2.0




This is exactly what I was looking for! Thank you!