I have a report that shows cases logged by customer cohort. The question I'm asking is whether my newer customers (who have gone through a different pre-sales process and onboarding) are logging fewer tickets.
What I want is to have more flexibility in my charting:
- Group first by original contract date and [i]then by the date of the ticket, creating either multiple columns or a stacked column chart
- Group first by revenue band or CSM and [i]then by the date of the ticket
I can find ways around this by doing formulas on the case object, but