Grouping by dates -- multiple dates and when the date isn't first

Related products: CS Reports & Dashboards

I have a report that shows cases logged by customer cohort. The question I'm asking is whether my newer customers (who have gone through a different pre-sales process and onboarding) are logging fewer tickets.



What I want is to have more flexibility in my charting:


  • Group first by original contract date and [i]then by the date of the ticket, creating either multiple columns or a stacked column chart
  • Group first by revenue band or CSM and [i]then by the date of the ticket
I can find ways around this by doing formulas on the case object, but 
Great use case Jeff.