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JulianGainsight Employee: ACE

Activate your users with awesome, improved notification emails

You might be unaware of this, but notification emails are actually quite a powerful tool in order to stimulate your users to become (even more) active on the community.In this topic you will find out how to improve the content of your notification emails in a way that they will have a maximum impact on your users. Of course you might have more/different ideas than the once presented here. If you think they might be of value to others, please feel free to share it with us in the comments!In case you are changing your notification emails for the first time, here a guide to help you on the way.And if you a wondering which notification mails are being sent, check this topic.This guide includes all the different variables which you can use in a notification mail. Tone of voice in your notificationsThe default text of the notification emails is rather formal. Let's fix that first, because you want your users to have fun on the community, right? Of course you will have to comply with the pol

59 minutes ago

BevyProductShoshin

Product Experience (PX)

Ability to change order of guide buttons

Hi everyoneI’m using the descriptive tooltip default template for a guide walk through. In the image you can see that I’ve enabled the Next (start) button and the Skip button. Ideally I would like to flipflop the two buttons so the Next button is on the right side. I’m unable to figure out how you could customize this. Has anyone dealt with this need before? Thanks!

1 hour ago

revathimenonGainsight Community Manager

All About Pulse

Ready to fire up the stage at Pulse US 2024? Drop Your Session Teaser! 📣"

Hello Pulse family,Celebrating more than ten years of unparalleled insights, innovation, and community, Pulse 2024 is back!Our speakers are crafting something truly extraordinary for their sessions, and what better way to ramp up the excitement than by getting a sneak peek into the incredible insights they’ll share! Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favorite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.For example, this is how @seth intro’d his session last year

30318

2 hours ago

boblondonRegistered User

All About Pulse

Pulse Workshop: Curiosity Charms the Customer - and Drives Valuable AI Outputs

I’m excited to deliver my workshop Wednesday morning (Track 9) to share how Radically Authentic Discovery turns your customer conversations into goldmines for identifying hidden opportunities - or risks - using AI.Here’s the scoop:The typical CS "check the box" meeting, including many QBRs, doesn't give customers the space to engage on what's most important to them. So we're missing the golden opportunity to uncover critical insights on their top priorities, challenges, and outcomes. Unfortunately that also means we're not giving our AI tools the richest possible data set to produce game-changing insights across the customer base, like more accurate churn risk and drivers and customer health scores - and product innovations, product-market fit, and competitive landscape, In this immersive workshop, I’ll share an actual customer conversation so you can:Witness how much the customer opens up about their strategic priorities and the competitive landscape. Test your listening skills as yo

2 hours ago

AdamZShoshin

Multiple Editors for Dashboards and ReportsNew Idea

It would be great to have the ability to have multiple editors for the same dashboard or analytics reports so that multiple people can help to maintain these in Gainsight PX.

2 hours ago

OlyaRegistered User

Customer Success (CS)

Restrict editing low volume objects

We have low volume object but only full admins should be able to edit it. It’s low volume so we able to join it with our other low volume object. Is it possible to restrict editing custom low volume objects?

3 hours ago

WayneVeteran Rookie

Customer Success (CS)

360 - Restrict Editing Low Volume Object (The entire Object not individual Fields)

I do not know when or understand why this change was made. Best guess someone was able to find was 5 months ago. Prior to this change in order to make records on a Low Volume object editable on a 360 you had to add the GSID of that Low Volume Object to a report. This gave the popup edit icon that allowed you to have end users edit records. Now, after some change, probably horizon change, the edit icon is always there. We have no control on if records should be edited or not. In this sreenshot you can see no GSID In this screenshot you can see the edit icons are there. Do I understand why this was probably changed? Yes, obviously it makes reports look ugly/extra effort just to add the GSID to make something editable. However, by you guys no longer making the GSID a requirement and allowing every Low Volume Object report to have the edit buttons you have removed capabilities we had before this change. We as admins no longer have the ability to remove the end users ability to editing Low

3 hours ago

MNPFShoshin

Allow users to enable/disable captions (transcripts) in videosNew Idea

We would like to give our users the choice to turn on or turn off captions (transcripts) in videos. We’ve done some testing on how to do this and so far here are the results: Export video and the transcript file separately; upload video to Media Library, but no way to upload transcript. User cannot enable captions. Export video file with transcript turned on, upload to Media Library. Transcript appears, but it’s not possible to turn it off. Export video and transcript file separately, upload both to our company’s instance of Wistia. Embed link to our Wistia in CE. User can enable/disable, however we’re not making use of the Media Library (this is what we’re currently opting to do) Export video and transcript separately, upload video to Media Library. File a ticket with CE support to upload the transcript into that particular video. This will allow users to enable/disable, however it involves a lot of manual steps. Suggestion: make it possible to upload transcripts in parallel to the

3 hours ago

Angela MicheliRegistered User

Deliver Customer Success

Success Stories: How ReviewPro Saved 190+ Hours and Optimized Onboarding for Customer Excellence - Q&A

On April 23, 2024 Nuria and I co-hosted a Webinar on how we were able to optimize Onboarding by using Gainsight PX and Gainsight CS.Here is the original link to the Webinar:Nuria and I decided to create this post in the Community to address the questions that were raised in the Webinar, but due to time restrictions, we were not able to address. Here is the complete list of questions. We will add the answers shortly.Q: With the risk management workflows, can you add more detail as to what are some of the cracks / gaps customers fall into? And how do you identify those?A: Q: Is this the only onboarding program or do you offer a "white glove" implementation services product as well? If so, do implemented clients go this onboarding journey also?A:Q: How does the R&R work with the product team for in-app content and how do you stay aligned?A:Q: How do you align the CS tech touch activities with marketing programs? Does CS and Marketing work together to build out these programs?A:Q: How

4 hours ago

Tomas TrijonisTeam Captain

Lock in the color range for a Heatmap reportNew Idea

If you try several different filters on a heatmap report, the same record may have a different color depending on the range of your sample size. Here is an example of how people’s NPS category has shifted across surveys. Looking at a relatively large sample size, and here a Detractor (-1) will be red, Passive (0) will be yellow, and Promoter (1) will be green. No problem because we have all the three possible values in this sample size.However, if we take a smaller sample it could lets say only contain the Passives and Promoters. In that case the heatmap shifts the way it treats the value range and begins showing Passives as red. In the examples you can see how this same record shifts in color completely when a filter is changed. I understand both behaviors may be desirable in certain scenarios so I think it would be good to have an option to “lock-in” the initial value range, or to set a coloring scheme for flat values, e.g. instead of 0%, 50%, 100% to set -1, 0 and 1 and their approp

5 hours ago

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OlyaRegistered User

Customer Success (CS)

Restrict editing low volume objects

3 hours ago

WayneVeteran Rookie

Customer Success (CS)

360 - Restrict Editing Low Volume Object (The entire Object not individual Fields)

3 hours ago

Lena H.Veteran Rookie

Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

9 hours ago

Thomas DeelyRegistered User

Customer Communities (CC)

darylardRegistered User

Customer Success (CS)

Filter Categories for Moderators when posting article

Does anyone know the best means to filter community categories from the Moderator when posting articles to prevent posting to non-desired communities?

3 days ago

EvaVeteran Rookie

Customer Communities (CC)

Duplicated Event: Status does not change to "published" and adding event to featured topics widget does not work?

Hello!I just discovered this:I duplicated an event (the new feature) in Control. (First, I couldn’t find the duplicate/draft, because draft events are on the bottom/in last page of the entire list in the event overview😅)After I published the duplicated (and slightly updated) event, it was still marked as draft in Control.I double checked and hit “publish now” several times.The event was already displayed in the upcoming events tab in the community, but the status was still “draft” in Control. Only after a while, the status was “published”.→ how long does it take to change the status in Control? Then, I wanted to add this event to the featured topic widget on the home page, as usual. But it cannot be found. I checked several times. Even if I paste the entire correct name, I cannot add the event to this widget:→ is there a solution to this? Does it take a while, too? Thanks!

3 days ago

mcookseyShoshin

Customer Communities (CC)

How do you manage your moderation queue?

Curious to know how other admins manage their moderation queue in the admin portion of the site.When you read an item -- or manually mark it as “read” -- it seems to disappear from the queue (at least until a new comment comes in). I’d like to maintain a zero moderation queue list, and I am curious if others do this, and what the most efficient way is to work in the moderation overview section.

3 days ago

dstokowskiGainsight Employee: ACE

All About Pulse

At Pulse 2024 Join Kat Kenny and Denise Stokowski for our discussion about the partnership between CS and Product

Kat Kenny and I will be sharing what we do here at Gainsight to stay closely connected and collaborating between CS and Product. And, of course, we’ll sprinkle in some of how we leverage Gainsight products to do that. We won’t only talk about our products I promise! We’ll cover our processes, learnings and ways we continue to evolve that partnership

4 days ago

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Multiple Editors for Dashboards and ReportsNew Idea

Allow users to enable/disable captions (transcripts) in videosNew Idea

Lock in the color range for a Heatmap reportNew Idea

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