Conversations

Conversations 1 - 20 of 363
Photo of Lila Meyer
May 16 Release Highlights
The v5.14 release will be live in production orgs on Wednesday May 16. For a preview, check out this video. Final Release Notes are avail...
  • 5 me toos
  • 8 replies
  • Announcement
Photo of Hannah Ladyman
I am new to Gainsight and need help. Where should I start?
TBH I write the copy so not very technical at all. My old boss set it all up, so now I just need to figure out where to get starter  
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Jeffrey Coleman
When manually running a rule, default the "rule date" to today
This one seems like an easy no-brainer... but maybe I'm not thinking of something... But it drives me crazy to be working on a rule and d...
  • 12 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Lila Meyer
Investigating potential issue w/ Timeline feature availability
Our product team is investigating a potential issue with the availability of the Timeline feature. Some customers were not seeing Timelin...
  • 2 me toos
  • 1 reply
  • Problem
  • Solved
Photo of Lila Meyer
Pulse 2018 Recap Site is Live!
Want to re-live your favorite moments, or catch up on all the amazing content shared at Pulse 2018? The Pulse recap site is live now, and...
  • 4 me toos
  • 1 reply
  • Announcement
Photo of Heather Hansen
Syncing Timeline Activities to SF
In your release notes, it says that you can sync Timeline Activities to SF Tasks. Can I get more details on how they can be synced?
  • 6 me toos
  • 11 replies
  • Question
  • Answered
Photo of Michael Sweeney
Show original name of field somewhere when changing the display name
Hey Guys, I was on a call with a customer Today and we came across a field with a custom field name and we are having a hard time determ...
  • 6 me toos
  • 5 replies
  • Idea
Photo of Seth
Recipe to Push NPS Responses to Slack
I'm very pleased to say that I was able to set up an Advanced Outreach to push our NPS responses to Slack! Preview in Slack Click to E...
  • 13 me toos
  • 6 replies
  • Article
Photo of Kara Kogelman
Making NPS data Actionable
I'm looking for ideas about how other companies are making data from NPS surveys actionable.  Are you doing any automations inside of Gai...
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of Lila Meyer
Gainsight's May v5.14 Release is Coming Soon
Gainsight’s May 5.14 release is coming soon! The Sandbox upgrade will start on May 2, and the Production upgrade is scheduled for May 16...
  • 3 me toos
  • 3 replies
  • Announcement
Photo of Jackie Cofield
Ideas for customer exit interviews for churn analysis
We're looking to do some churn analysis, and want to get our hands on some qualitative data. Unfortunately, when customers have churned w...
  • 2 me toos
  • 5 replies
  • Question
  • In Progress
Photo of Jahnavi
Tabular reports in AO
Hello Team, I read that email templates are not supporting the Tabular reports. Could you please let me know when this would be supporte...
  • 2 me toos
  • 4 replies
  • Question
  • In Progress
Photo of Kate Green
Add Company Logo To All Snapshot Slides
Is it possible to add our company logo to not only the Title Slide in Success Plan Snapshot but also to the bottom corner of each slide o...
  • 4 me toos
  • 5 replies
  • Question
  • Answered
Photo of Cameron Wright
Create custom widgets similar to Open CTA's
I have a customer that would like to be able to make widgets similar to the one below, there are multiple use cases here:  Open Support ...
  • 1 me too
  • 1 reply
  • Idea
Photo of Seth
Open documentation links in a new tab
When I use the new Help Center (aka Pendo) to search for documentation, and then I click to a piece of documentation, it sometimes opens ...
  • 2 me toos
  • 2 replies
  • Problem
  • Solved
Photo of Lila Meyer
Gainsight Labs
At Pulse Academy Live on April 9, Karl Rumelhart, will share more information about an exciting new product initiative called Gainsight L...
  • 14 me toos
  • 20 replies
  • Article
Photo of Lila Meyer
Gainsight Product Roadmap Webinar on May 8
Customers are invited to join our Gainsight Product Roadmap Webinar on Tuesday, May 8th from 10:00 AM-11:30 AM PT. Learn about our Produc...
  • Lila Meyer, 4 weeks ago

  • 3 me toos
  • 0 replies
  • Announcement
Photo of Mark Gecsey
Suggested Admin Dashboard layout (or available in Vault)
I am looking for some suggested layouts that others have found helpful in an Admin Dashboard. I was hoping to find some suggested layouts...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Jeff Kirkpatrick
Love me some Gainsight Support!
What I love about Gainsight support is not only the technical prowess, but the customer service skills.  Impeccable.  (Cameron Wright in ...
  • 7 me toos
  • 3 replies
  • Praise
Photo of Lane H
Shared Success Plans in TImeline
Today as I was sending a client a Success Plan, I realized it would be great to have this email logged in Timeline especially since you d...
  • 6 me toos
  • 2 replies
  • Idea