Conversations

Conversations 1 - 20 of 509
Photo of Steve Davis
Variant Email Templates In Email Assist
I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears...
  • 13 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Leanne
Logging emails by bcc in Timeline
For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail).  ...
  • 123 me toos
  • 26 replies
  • Idea
  • Planned
Photo of Steve Davis
More Clarity Around Removing Ranking In Reporting
I am logging this post for anyone trying to remove the "Ranking" Option in a Report after its been applied. Initially, I didn't think i...
  • 16 me toos
  • 9 replies
  • Idea
  • Implemented
Photo of Lila Meyer
October v5.19 Release Highlights Video
To learn more about release v5.19 that's coming out on Oct. 16, check out this 8-minute overview video or the draft release notes:
  • 3 me toos
  • 3 replies
  • Announcement
Photo of Jeff Kirkpatrick
Known Issue: Duplicate account names w/unique IDs filtered out of "load to customers" execution log
Ran into an issue this week that doesn't impact Load to Customers functionality (thankfully!) but it does impact the Execution Log result...
  • 2 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Sarah
remove contact from Person Module on C360 page
a contact that is currently on an account under the Person Module needs to be removed.  There is no way to do this that I see
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Lila Meyer
We're moving to a new Community platform!
We’re excited to announce the Gainsight Community is moving to a new platform. All of your posts, comments, points, and profile informat...
  • Lila Meyer, 2 days ago

  • 7 me toos
  • 0 replies
  • Announcement
Photo of Calvin Multanen
Increasing the Number of Allowed Custom Field Attributes in Advanced Outreaches?
Hi there,  Are there any plans to increase the number of custom field attributes in Advanced Outreaches? Right now you can only add 3 in...
  • 13 me toos
  • 7 replies
  • Idea
Photo of Angela Domenichelli
Account hierarchy and Scorecard
As a CSM, I need to see the scorecard roll up to the ultimate parent so I can understand the overall health of my client.
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Meenal Shukla
Extra line in an email template
My customer copies their email from the Google Docs after it has been reviewed and vetted by their marketing teams. They have noticed tha...
  • 4 me toos
  • 5 replies
  • Problem
  • Not a Problem
Photo of Chris Beaven
Ability to CC/BCC contacts on CoPilot outreach
I've heard a few customers ask about the possibility to CC or BCC internal contacts on a CoPilot outreach. The CC/BCC could be a specific...
  • 29 me toos
  • 21 replies
  • Idea
  • Under Consideration
Photo of Jeff Kirkpatrick
Rule Execution Logs from Scheduled runs not containing Action Details
When a rule chain scheduled rule runs, the execution log does not contain the Action results the way a manual run does. Scheduled: Ma...
  • 12 me toos
  • 13 replies
  • Idea
Photo of Denver Kirkpatrick
NPS
How are others calculating their NPS Score for a client?  Is it a conglomerate of many attributes or just a survey here or there?  Do you...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Lila Meyer
Gainsight October v5.19 Release is Coming Soon!
Our v5.19 release is going out to Sandbox orgs starting on October 3, and to Production orgs on October 16. This is a substantial release...
  • 3 me toos
  • 1 reply
  • Announcement
Photo of Luke Quanstrom
Assign group CTAs
I need the ability to create and assign CTAs to a group of individuals. Is this available? On the roadmap? 
  • 23 me toos
  • 11 replies
  • Idea
  • Under Consideration
Photo of Lila Meyer
Gainsight Admin Summit on Oct. 30
Just a reminder, our first Gainsight Admin Summit is coming up on October 30 in San Francisco, California! We've also published the detai...
  • Lila Meyer, 2 weeks ago

  • 2 me toos
  • 0 replies
  • Article
Photo of Lila Meyer
PulseLocal Austin Meetup on Nov. 14
PulseLocal Austin has been meeting every 2 months since June 2015 which means our 20th meet up will be Nov 14th!  Please tell all your Au...
  • Lila Meyer, 2 weeks ago

  • 3 me toos
  • 0 replies
  • Article
Photo of Sai Ram Pulluri
Creating timeline activity via rules?
One more interesting use case in timeline, most of the customers are interested in creating time line activity via rules.
  • 23 me toos
  • 15 replies
  • Idea
  • Under Consideration
Photo of Lila Meyer
Boston Customer Success Meetup on Oct. 18
LeanIX is hosting a Customer Success Meetup in Boston on Thursday, October 18th, from 6 - 8pm at their HQ. If you would like to attend or...
  • Lila Meyer, 2 weeks ago

  • 2 me toos
  • 0 replies
  • Article
Photo of Elaine Cleary
Can we create ONE bar chart or line graph that compares data year over year?
Can we create one bar chart or line graph that compares a single usage data metric, for example, from Jan - June 2015 and Jan - June 2016...
  • 13 me toos
  • 5 replies
  • Idea