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jmyoung780Registered User

Payment for Community Access?

Does Gainsight Customer Communities have any sort of payment gateway? For example, is it possible to charge $4 / Month for a membership? Thanks in advance!Jamie

5 minutes ago

rterakedisTeam Captain

Make the Feedback API parameters extensibleNew Idea

We would like to implement a generic on-demand survey throughout our product, but would like to pre-stage values based on where in our product the user triggers. Since you can’t pre-stage values (hidden or otherwise) dynamically in Survey Engagements, I went looking or an alternative.I found the feedback api documentation https://support.gainsight.com/PX/API_for_Developers/02Usage_of_Different_APIs/Gainsight_PX_User_Feedback_API but we want to capture more fields than we can do with the feedback API. Ideally, I’d like to be able to define some additional text, boolean, and image fields that can extend the feedback schema and then use values in a UI we create in our product to then send a feedback event.Can we make the Feedback API extensible -- more specifically can we extend the feedbackObject with additional Key-Value pairs in the Feedback API? cc/ @jmobley

7 minutes ago

jmobleyGainsight Employee: Rookie

Product Experience (PX)

Taking off with In-App NPS: Strategic Planning and Execution

OverviewIntegrating Net Promoter Score (NPS) within your application represents a paradigm shift towards more dynamic user engagement. Transitioning from traditional email-based surveys to in-app interactions embeds NPS into the user's journey, offering real-time, actionable insights crucial for enhancing customer satisfaction and loyalty. Understanding the Migration to In-App NPSThe shift from email to in-app NPS collection is transformative, enhancing strategic engagement with users rather than merely changing the feedback medium. This transition requires comprehensive planning around logistics, user experience design, and strategic business alignment. Strategic Considerations for In-App NPSReal-Time Feedback Capture: Capturing feedback while users are actively engaged with the app provides immediate, resonant insights, helping to quickly identify trends and address issues. User Journey Integration: It is crucial to map out user journeys to identify the most effective moments for NPS

12 minutes ago

ganesh.patilRegistered User

Customer Success (CS)

Digital Journey Programs - 'Add to Timeline' for Survey email in the new UI for Journey Orchestration

Hello,In the old UI for Journey Orchestrations, there was a check-box to add email to timeline - see screeshot.I am NOT finding this ‘check-box’ in the new advanced UI. Can someone help me find this option in the new Advanced UI?

33 minutes ago

etc11bRegistered User

All About Pulse

Gainsight Pulse 2024: Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs

🙌 Let’s hear it for Gainsight Pulse 2024!!! Abby Van de Bogert and Elyse Claxton are amped to bring you "Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs." In our rad session, you'll discover how we totally revamped Boomi's digital onboarding (0 to 90 days after close/won) to not only pump up value for users like Alex but also to trim costs and maximize resources during the tech crunch. We’re laying down all the gnarly steps so you can totally rock it for your customers too. Plus, we’ll spill the beans on all the slip-ups we dodged along the way, giving you the 411 to avoid these bloopers yourself. Catch you there, it’s gonna be all that and a bag of chips! 😉

36 minutes ago

Pravalika SGainsight Employee: Rookie

iancocRegistered User

Customer Communities (CC)

Nested lists

How do you create nested lists in Articles? I can’t see an option to indent in the rich text toolbar.

4 hours ago

BraydenGainsight Employee: Shoshin

Please add ability to restrict Company Persons in Customer Cheat Sheet email shareNew Idea

Hi Team, When sharing Customer Cheat Sheet from C360 by email, the search bar includes Company Persons, which could possibly be a risk since there may not be information you would like to share with your customer in the Cheat Sheet. It would be very useful to have the ability to restrict this search list to just Internal Users to ensure this information is not shared erroneously with a customer contact. Thank you.

6 hours ago

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ganesh.patilRegistered User

Customer Success (CS)

Digital Journey Programs - 'Add to Timeline' for Survey email in the new UI for Journey Orchestration

33 minutes ago

jennhRegistered User

Customer Success (CS)

Remove Customer Cheat sheet widget from C360 layout

Hi, I added Customer Cheat sheet widget into one of my C360 layouts just to test it out and for some reason, I’m unable to remove it. There is no trash icon on the widget as shown in the attached screenshot. Any idea on how to remove this?

11 hours ago

j_ditzelShoshin

Product Experience (PX)

Dashboard Widget size for pie charts (Query Builder)

It would be great if we could resize the query builder widget when it is just a pie chart. It is very empty when it just contains a pie chart across 2/3rds of the screen.Another option would be the ability to put multiple pie charts in one widget. This widget could easily hold five pie charts without looking cluttered and that would reduce the number of widgets I have to put on the page.

1 day ago

katie.fairRegistered User

Customer Communities (CC)

Email Activation Bypass?

Wondering if there is a way to disable or bypass the email activation stage. Seems like about 20% of my users get stuck here, and I know I can manually bypass them, but it would be nice to just turn this off. I know they are valid email addresses, since they are the same as I communicate with them on, but the activation email seems to be getting stuck in spam filters somewhere (some say they don’t even see the email in their junk, meaning I assume it was caught by their firewall and not even allowed into the client’s email). Thanks!

1 day ago

mbuuck1Shoshin

Customer Communities (CC)

Additional filters for "Dynamic Content (Moderator Tag)" widget

Hello, I’m setting up a custom page and am exploring the differences between the Dynamic Content widget and Dynamic Content (moderator tags) widget. I noticed that the “regular,” non-moderator tag version has quite a few filters, including answer status, sorting by activity and reply number, etc. Can I also use similar filtering options like that with the moderator tags version of this widget? Ideally, I’d like this widget to pull from a subset of topics that have the applied “featured_home” moderator tag, then filter those by “created in the last X days”, for example.

2 days ago

gracelcShoshin

Customer Success (CS)

Filling in Blank Values when using a Query in Journey Orchestrator

Hi everyone!I'm sending a JO from the CSMs email address but for some accounts there is no CSM, so the value is null and those participants are therefore failing. Is there a way to input an email address in place of the CSM email address where that field is blank when using a query to pull participants into a Program?

2 days ago

jillian.bejtlichShoshin

Customer Communities (CC)

Best practices for dealing with AI Spam?

Hi all,We’re definitely starting to see spam ramp up in our community and while I’ve taken every proactive measure I can think of… there’s got to be more!We’re still seeing a lot of spam sneak through the Akismet filter - mostly because spammers are getting crafty by generating AI ‘answers’ and sneaking links in. Or sometimes they just post something that is clearly spam (example: a scantily clad woman with an inapproriate title) and Akismet is like “Looks great. Post!” 😫Things we’ve done:Actively use the Akismet spam filter properly by tagging spam as such and removing through the spam page Liberally banning users who exhibit any spam like behaviors including suspicious posts Setup a Zap that alerts us with a Slack message for any post that includes a link so we can reviewThings we can’t do:Permanently turn on pre-moderation. It kills engagement in our community and raises redundant posting significantly.Any ideas? What I really wish we had was a Zapier trigger that would allow us to

2 days ago

Lena H.Veteran Rookie

Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

2 days ago

etcRegistered User

Customer Success (CS)

What languages does the Cheat Sheet work for?

I’ve done a tentative roll out of the Cheat Sheet but noticed it didn't seem to be working for any Japanese language entries. I searched around but couldn't find a list of confirmed languages that Cheat Sheet should work for. It’s also entirely possible there are other configuration changes I need to make to get it to function for other languages.

3 days ago

hiteshRegistered User

Customer Success (CS)

[Ask from Customer] To have Tool-tip/Help-text as like in Salesforce inside Gainsight instances while using it

In Sales force we have tool-tip/help-text populates in form of "i" while adding/updating any field or performing operations. For example, we are adding the sales force field in C360 at that time customer would like to see the same tool-tip/help-text value in Gainsight. Are we planning to have such mechanism in our products? Above snapshot from my local Org. Please share your thoughts on this.

3 days ago

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Make the Feedback API parameters extensibleNew Idea

Requesting a change in the terminology used in Engagement AnalyticsNew Idea

Remove inactive companies from the Global searchDiscovery

Ability to Edit Journey Orchestrator ProgramsNew Idea

Please add ability to restrict Company Persons in Customer Cheat Sheet email shareNew Idea

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