Conversations

Conversations 1 - 20 of 25
Photo of Roxanne
Timeline activity vs. Milestone
As I am becoming more fluent in posting timeline activities, I am finding that several activities could actually be considered a mileston...
  • 5 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
Scorecard 2.0 Mass Edit Report only pulls in first 100 lines
We are currently working to build reports on Scorecard 2.0 for the long tail of our customers (25,000+). The hope was to do this using th...
  • 35 me toos
  • 26 replies
  • Idea
  • Planned
Photo of Christopher Sanderson
Rules engine- change way you add fields to Show or Filter
Not that its currently hard to drag and drop fields to the show/filter sections while building a rule, but I rather like the process when...
  • 3 me toos
  • 2 replies
  • Idea
Photo of Anirudh Allika
Delete field in MDA object
Can we have a option to delete fields in MDA objects
  • 23 me toos
  • 7 replies
  • Idea
  • Implemented
Photo of Matthew Lind
Report > Advanced filtering for exclusions
Within Report Builder, has anyone solved for a filtering scenario that involves excluding rows based on a combination of fields? For exa...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Kara Kogelman
Making NPS data Actionable
I'm looking for ideas about how other companies are making data from NPS surveys actionable.  Are you doing any automations inside of Gai...
  • 2 me toos
  • 7 replies
  • Question
  • In Progress
Photo of Seth
Filtering in Reports for "does not start with"
I'm trying to create a report on our Google Analytics data that excludes the 'system users', where our product is accessing the product o...
  • 7 me toos
  • 4 replies
  • Idea
Photo of Spencer Engel
Manually Add Time to Date Fields
I've actually had this scenario come up with two different customers today oddly enough, so I figured it's worth posting: It would be nic...
  • 1 me too
  • 3 replies
  • Idea
  • Under Consideration
Photo of Jessica Belleville
Thank You for Helping Others!
From all of us at Gainsight, we would like to give a special Shout-Out to a few Community members who have recently demonstrated Success...
  • 9 me toos
  • 6 replies
  • Announcement
Photo of Jackie Cofield
Where did the export option go on dashboard reports?
As of last week I was clicking on the gear in reports from GainSight Dashboards to export the report as a csv...now the ability to export...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Ben
How do you add Contact ID to the NPSSurveyResponse object?
I am working on some cool merging of data for advanced analytics surrounding surveys. One hurdle is that the NPSSurveyResponse object doe...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Kelly Dafni
Variable NPS based on Customer Contract Date - Troubleshooting
We have been in the process of implementing GS and are hitting some pretty frustrating roadblocks when it comes to setting up the logic t...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Kate Green
Cumulative Distinct Count
My goal is to show a cumulative view of the year, broken down by months or quarters, of the total number of accounts that have performed ...
  • 1 me too
  • 2 replies
  • Question
Photo of Daria.Brainerd
Configure Security Access for Dashboards
We want to roll-out Gainsight to other internal departments. However, we do not want them to have full access to see all the Dashboards w...
  • 3 me toos
  • 6 replies
  • Problem
  • Solved
Photo of Tony Tao
How to best track average onboarding time?
I have milestones that are automatically created once a CTA closes. How can I track the difference in number of days between two mileston...
  • 4 me toos
  • 2 replies
  • Question
Photo of Rajesh Gande
Gainsight Integration with Collaboration Tools e.g. Slack
Hi All, Many of you might already be using collaboration tools (e.g. Slack, Cisco Spark, MS Teams) to communicate with colleagues, partne...
  • 9 me toos
  • 10 replies
  • Idea
  • Planned
Photo of Dan Ahrens
New Admin page design - feedback requested
Hi Community! As part of our continual process to improve our platform and user experience we are evaluating making a change to the page...
  • 15 me toos
  • 15 replies
  • Idea
  • Planned
Photo of Laura
How can NPS be configured to go out on a rolling basis?
The tutorial on Gainsight Go explains how to get an NPS out once a month, but not on other timeframes. if you tracked customer age by day...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Ben
What is the best way to view question codes for survey question?
I am working on some advanced reports using survey answers. I would like to aggregate scores based on the question code, but am having a ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Sundar
Rule notifications on your slack channel or other chat tools
Hi Rules Admin, Do you wish to see the rules notification of Success / Failure apart from email notifications? See image below How is ...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration