Gainsight PX

275 Posts

Article Tip of the Week: Adding an additional "Close It" / "Got It" Button to a PX Dialog Engagement

By default, a user can quickly close a displayed PX Dialog Engagement by using the small “X” close icon in the top right corner (or by clicking the “Esc” keyboard key). Sometimes the small “X” can be hard to see, so the Engagement author/editor can also change the small “X” close icon to use a diff...

Will running backfill override history or add to history?

Hi there! Imagine that I have a product mapping on a specific ID attribute, and I edit the mapping by replacing the ID. For example, I collected 1 month of data on the selector #button1, and now I change the mapping to #button2.Then I run backfill.Will the data for the past month be erased and repla...

Article New articles in PX Documentation

Hi All, Check out the list of articles that we published in PX documentation recently:Install Gainsight PX Xamarin Integrate Gainsight PX Editor with your Mobile Platform Integrate with Gainsight PX using WebhooksPlease feel free to post your questions or comments on these articles. If you have any...

Article Can you launch an engagement based on a link in an email?

You sure can! I want to share the process and some best practices to follow as your consider expanding your success toolset with this powerful idea.First, within audience logic of an engagement, you may have noticed the option for ‘Query Parameters’. This is an element of a URL and typically helps t...

Exporting trending user/account data?

This seems like a really basic piece of functionality, and maybe I’m missing something here…. Can you see trending utilization data for accounts and users to see how many (in the case of accounts) and when (in the case of both) users have logged into your platform? Seeing a line chart of that for ea...

Is something down with PX?

Hi,I recognise it’s the holidays and we’re all operating with reduced staff, but I have a critical issue with Gainsight PX.I’m unable to load any analytics at the moment and therefore unable to report any metrics to my leadership team. Sometimes analytics will load but I can’t find any results for o...

Country/Region Filtering

Hello! We have recently launched Gainsight PX engagements to help automate the onboarding process for a portion of our customers. For the time being, we would like these engagements to only show up for our North America accounts. However, after setting the filter for region to US, we have still had...

PX December Release - Gainsight implemented 3 Customer requests!

Hi Team, We really appreciate all of the product inputs that our customers take the time to share with us on the Community. Your feedback helps us build better products and services, and stay in tune with what customers want, need and expect. We want you to know that our product team listens and car...

How can I trigger an engagement from another engagement?

I want to present my users with a popup dialog with two CTAs, both of which trigger a new engagement. How can I do this?

Article No PX Office Hours This Week for 10th, December-2020

No PX Office Hours this week for 10th, December-2020.

Email users who have not completed a survey?

Relatively new to PX, but wondering if you can either embed a survey engagement inside of an email sent via PX, or if you can link back to an in-app survey engagement via a button in an email sent via PX. Is that possible?

Article PX Admin Office Hours! - Thursdays Weekly - Upcoming Session - Nov/19th/2020 - 10 AM PT

We are kicking off weekly PX Admin Office Hours! They will be hosted every Thursday at 10 AM PT with the exception of holidays like Thanksgiving and Christmas.What you can expect:Got questions? We’ve got answers :) If possible, please post your question in advance on THIS THREAD. That way, we can b...

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Tip of the Week: Demystifying Gainsight PX Segments

Tip on: Rolling our Sequenced Guide Nurturing Program based on the In-A...

TOTW: How Retention Analysis works in PX

275 Posts

Article February PX Office Hours Recordings Available Now!

Your API doc has a bug

Gainsight Accessiblity compatibility

Article What's new in Gainsight PX docs

Article January PX Office Hours Recordings Available Now!

[PX API] Location attributes are empty

Article PX January Release - Gainsight implemented 4 Customer requests!

SSO starting from Gainsight PX login page

Article Tip of the Week: Demystifying Gainsight PX Segments

Article PX Data Loader- A quick how to use video

KC Bot badge update

Article Tip of the Week: Adding a custom Tooltip to your Knowledge Center Bot

Maximum Timeout after first step in the Funnel

Article Tip of the Week: Adding an additional "Close It" / "Got It" Button to a PX Dialog Engagement

Will running backfill override history or add to history?

Article New articles in PX Documentation

Article Can you launch an engagement based on a link in an email?

Exporting trending user/account data?

Is something down with PX?

Country/Region Filtering

PX December Release - Gainsight implemented 3 Customer requests!

How can I trigger an engagement from another engagement?

Article No PX Office Hours This Week for 10th, December-2020

Email users who have not completed a survey?

Article PX Admin Office Hours! - Thursdays Weekly - Upcoming Session - Nov/19th/2020 - 10 AM PT

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Join the Gainsight Referral Program!

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Gainsight PX

Article February PX Office Hours Recordings Available Now!

Article What's new in Gainsight PX docs

Article January PX Office Hours Recordings Available Now!

Article PX January Release - Gainsight implemented 4 Customer requests!

Article Tip of the Week: Demystifying Gainsight PX Segments

Article PX Data Loader- A quick how to use video

Article Tip of the Week: Adding a custom Tooltip to your Knowledge Center Bot

Article Tip of the Week: Adding an additional "Close It" / "Got It" Button to a PX Dialog Engagement

Article New articles in PX Documentation

Article Can you launch an engagement based on a link in an email?

Article No PX Office Hours This Week for 10th, December-2020

Article PX Admin Office Hours! - Thursdays Weekly - Upcoming Session - Nov/19th/2020 - 10 AM PT

Check out our upcoming events

Customer leaderboard

Join the Gainsight Referral Program!

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