Gainsight PX

356 Posts

PX - Theme Of The Month : KC bot

Happy New Year, Folks!! This year, we wish you incredible success with your product. May your retention rates shoot up and gain significant product adoption trends. We want to be part of your success by providing the best content possible to help you execute your strategies with PX. (Trust us, we ar...

Why is the bot showing a default category?

When previewing the bot in the editor, there is no default category but when I preview it automatically selects the first from the list. I would much rather force the user to select one so that it goes to the right category. Otherwise they don't see the dropdown and i’m having to manually get the ri...

How to fix the “VALUE GAP”: The main reason behind why most of the SaaS companies fail!

Value gap: The difference between expectations and reality. And in this post , we will cover the fix to this problem Once, a starving man was walking on the street, and he saw a “Vada” (Indian version of Donuts) stall on the roadside. He approached the stall owner and asked, “Can this vada satisfy m...

Tip on: Rolling our Sequenced Guide Nurturing Program based on the In-App CTAs/ Buttons

Hello PX Tribe! I want to share a topic that has been frequently coming up from our customers and which I think could be useful to this group - How to trigger sequential in-app guides from In-App CTAs/ Button clicks. As most of us know, today PX allows us to trigger In-App guides based on "vi...

Possible to change the location of the KC Bot Content window

Due to the location of our UI elements, we would like to place the KB Bot badge at the top of the screen. However, this means that the content window is displayed off screen:Is there a way of having the content window launch underneath the KC Bot badge? Thanks.

Is there a way to integrate PX with New Relic?

New Relic has a repository and my VP of Engineering thinks there might be a GainSight integration.

Mobile native action on completion of guide engagement

Is it possible to capture engement actions (like completion etc) in mobile so that any native action can be plugged?

Adding telemetry to AG Grid

Our product displays some information in tables, and we use AG Grid (www.ag-grid.com) to display, filter, sort, rearrange, etc. It would be meaningful to track how users rearrange table columns so we can set the best defaults, and what filters are commonly applied. Does anyone have experience adding...

October PX Office Hours Recordings Available Now!

Oct 6- Leveraging CRM tools w/Gainsight PX Usage DataOct 13-Build a In-App User Nurture Program w/ Sequenced GuidesOct 20-PX Showcase: How Gainsight uses PX to illustrate use casesOct 27-How to create your own Branded Product Guide Templates

How To Track Anonymous Users in PX : Dec Office hours

Around the globe, thousands of marketers spend countless resources and budget trying to attract visitors to their website. But what happens when they accomplish their goals?Too often, visitors remain anonymous, leaving the site without ever allowing the marketers to gain an understanding of who they...

Why doesn't the KC bot search result page display relevance of returned results (omits description and highlighted query matches)?

When the KC bot is configured to use Search in unified tab, it should show the returned record description the same way Google does in a browser search by highlighting query matches in the title and description. The Gainsight PX documentation shows as much when Search is in it’s separate tab: But i...

Wildcard options for PX Product Mapper URL rules

This is closely related to this conversation, but one key part of it wasn’t addressed or implemented, as far as I can tell...I have a landing URL that users visit:/function/{{unique identifier for a project}}We also have pages off of that main page:/function/{{unique identifier for a project}}/sub-f...

How to launch Zendesk chat using KC Bot (Gainsight PX) on my web application?

Hello All, Use case: How can I launch Zendesk chat bot on my web based application to interact with our support team without visiting to support website. Advantages:Engaging the users to stay with in the web application while submitting queries. Customer Satisfaction by preventing users to visit mul...

Knowledge Center Bot - Is there a URL for the bot so we can add as a menu option instead of the bot button displaying?

We’ve had client feedback that the Knowledge Center Bot button is in the way of working in our application. We made the button draggable, but they still would like a way to not have it display without an action. l’d prefer a way where a user can select one of our application menu options in a naviga...

Delay a survey pop-up?

Hi all,Is it at all possible to delay the triggering of a survey on a certain page of our tool? I would like to be able to have an NPS survey trigger after say 30 seconds so we aren’t bombarding our users the second they load a page, it will allow them to interact with little bits and then pop-up as...

Coveo integration enabled but not returning anything

I have configured the Coveo search as per the docs and validated that value provided by coveo admin are correct. But i always just get Thoughts on what could be wrong? Has this worked for anyone else?

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Tip of the Week: Demystifying Gainsight PX Segments

Tip on: Rolling our Sequenced Guide Nurturing Program based on the In-A...

TOTW: How Retention Analysis works in PX

356 Posts

PX - Theme Of The Month : KC bot

Why is the bot showing a default category?

How to fix the “VALUE GAP”: The main reason behind why most of the SaaS companies fail!

Knowledge Center Bot - cannot view icon when using frameset and frames

Product Mapper - common base url for features

December PX Office Hours Recordings Available Now!

PX : 2021 - Content for Mastering PX!

Tip of the Week: Exporting from within the PX Application

Tip of the week: How to Embed Wistia videos into an Engagement

Analytics - How to view analytics for web links in knowledge center

Article How To Customize KC Bot Tabs & Badges

Link to an Integrated Article from an engagement?

Tip on: Rolling our Sequenced Guide Nurturing Program based on the In-App CTAs/ Buttons

Possible to change the location of the KC Bot Content window

Is there a way to integrate PX with New Relic?

Mobile native action on completion of guide engagement

Adding telemetry to AG Grid

October PX Office Hours Recordings Available Now!

How To Track Anonymous Users in PX : Dec Office hours

Why doesn't the KC bot search result page display relevance of returned results (omits description and highlighted query matches)?

Wildcard options for PX Product Mapper URL rules

How to launch Zendesk chat using KC Bot (Gainsight PX) on my web application?

Knowledge Center Bot - Is there a URL for the bot so we can add as a menu option instead of the bot button displaying?

Delay a survey pop-up?

Coveo integration enabled but not returning anything

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Article How To Customize KC Bot Tabs & Badges

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