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A flywheel is an underlying , compelling logic of momentum….. there is an inevitability built in. If you do A, you almost can’t help but do the B. If you do B, you almost can’t help but do C. And if you do C , you almost can’t help but do D. And around and around. There is a logical sequence that builds dynamic momentum, because A drives B drives C drives D and around back to the top of the loop. - Jim CollinsImagine PLG (Product Led Growth) as a Flywheel. If the term Flywheel seems alien to you, imagine it to be a potter wheel that, once set to motion, you will get benefit from the momentum you have built up from your initial hard work. The initial hard work as we define for PLG would be: What are the different stages of the PLG lifecycle with the customer at the centre of this Flywheel? How to set up the ground for each stage? How to spin the first iteration of the cycle? How to track the momentum with the correct KPIs? How to find the direction of progress ? We got you, and
Every user is unique when it comes to navigating through a new product. Few like the product, at first sight, using it and becoming promoters of the product, and some users just can’t find their way to those critical moments. “Path analyzers” are built to address the need to understand how well users navigate the product. They are used for a variety of use cases, especially in user research, to identify: Obstacles in the user onboarding flow. The most common user flows in the product. Friction points in the user experience. In-app engagement performance and impact on the user journey. Funnel drop-offs and where they are going? So this September, learn from our subject matter experts on how Path analyser can help you with your user analysis, churn debug and engagements impact and a lot more in just 4 sessions that can set up you from the very basics to the advanced analysis using path analyser. Sep 7 : Path Analyser to identify hurdles in onboarding flow Sep 14: Identifying
PX OFFICE HOURS - “Theme of the month” series started in Jan 2022. For the selected “Theme → Feature” every month, we have at least four sessions from our subject matter experts, covering every aspect of the feature, from fundamental to advanced logic. So far, we have covered the below themes(Features) in our hands-on sessions.👇 SEP 2022 - THEME OF THE MONTH - PATH ANALYSER Path Analyser to identify hurdles in onboarding flow Identifying bottlenecks and Friction in UX using Path Analyser AUG 2022 - THEME OF THE MONTH - NEW IN-APP EDITOR : RECORDINGS Overview : What’s new with Editor 2.0? Editor 2.0 : Using Hotspots & Tooltips to drive New Feature Adoption and Onboarding Editor 2.0 : Using Dialogs for Release Announcements and Marketing Messages Editor 2.0 : Tips and Tricks for better messaging JULY 2022 - THEME OF THE MONTH - FUNNELS: RECORDINGS Funnels Overview Onboarding funnels and way to find your product Time To Value (TTV) Using Funnels the PX PM Way! Advanc
Funnels…!! The most used and also most overlooked feature on any product analytics tool. Because the rules to set up are easy, everybody knows what a funnel is, how to configure it and how it looks when the data starts funneling through it. But very few get benefitted from it. Because the goal here is not to create a funnel but to use the insights out of it, we know there will be drop-offs at each step. We know that only a minute percentage reaches the last stage of the funnel based on the goals we set. The challenge here would be what to do with those insights? How to optimize the funnels for fewer drop-offs? Can we find Time To Value using the onboarding funnels? How to measure adoption goals using funnels? How to identify the impact of campaigns? How to do funnel analysis for different cohorts of users using segments? Hmm…… there is no end to this list! I can keep on going until the next two scrolls, but I want to save that info for our power learning hands-on sessions (also known
🎉EDITOR 2.0 IS COMING🎊 Gainsight PX has redesigned the engagement editor with a simplified user interface. The new WYSIWYG editor, allows you to design engagements seamlessly and easily. Instantly create engagements from the new in-app view, experiencing what your customers will see. Interested in attending hands-on sessions where you can learn how to build engagements seamlessly without any coding!? This month is all about how to build engagements from scratch, with the newly launched Editor 2.0. Our subject matter experts are as excited as you and would like to show you how to build some valuable use-case-based engagements from scratch using the new editor 2.0. Join these sessions to get a head start on crafting beautiful engagements for your user base. Register here : Overview : What’s new with Editor 2.0 Register here : Editor 2.0 : Using Hotspots & Tooltips to drive New Feature Adoption and Onboarding Register here: Editor 2.0 : Using Dialogs for release announcements and
The PX Release Notes June 2022 is now available for EU and US customers. Check out this video (no voice) for a quick glance. As part of this release, we have updated multiple documents. A few important articles are listed below. List of Articles Analytics Reports in Gainsight PX Engagement Analytics Funnels Engagements Audience Selection (Engagements) Knowledge Center Bot Knowledge Center Bot Product Mapper Instrument your Product using Product Mapper ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka @karl_rumelhart
Recordings of “Advanced Analytics and Insights using Query builder” are to the end of this post! A day in SaaS company will not conclude without listening to the term “Retention” . It’s like you work day and night to build features that retain, communications that retain, and support that retains. Every team in the organisation works for the same goal: Retention. No wonder why retention has got all that attention! According to Bain and Co., a 5% increase in customer retention can increase a company's profitability by 75% So why lose when you can just retain?? Well, that’s not as easy as it seems. We need to know the features that retain; We need to know that nurturing engagements that retain. We need to understand what features the well-retaining cohort is using to make sure we guide all other users toward similar journeys. This month, we will cover all that for your in powered packed hands-on sessions with our subject matter experts at PX. So please pay close attention and enroll
The PX Release Notes May 2022 is now available for EU and US customers. Check out this video (no voice) for a quick glance. As part of this release, we have updated multiple documents. A few important articles are listed below. List of Articles Analytics Accounts and Audience Explorer Query Builder Funnels Dashboards Configure PX Dashboards Engagements Use Multi Question Survey Overview of Survey Engagements Anatomy of engagements Audience Selection (Engagements) Knowledge Center Bot Knowledge Center Bot Mobile Gainsight PX Hybrid Mobile SDK Product Mapper Instrument Your Product Using Product Mapper ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka
Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? We are working on a new feature in PX that leverages AI to unearth key adoption patterns that lead to the successful long-term adoption of products. We want to get your thoughts on the use case, and the most effective way to deliver these insights What is the Agenda of the VCAM? We are working on a new feature that leverages AI to uncover what key adoption patterns lead to long-term adoption among customers. Get validation on the use-case Understand what kind of insights are most useful Get inputs on a most effective way to deliver these insights What is the outcome of this VCAM?Validate use-case Understand a few customer implementations of PX Get insights into the expected nature and delivery of insightsWho is the right person to Enroll?Product Leaders who want to leverage PX to drive adoption Product managers who are interested in this us
I can see the average session duration for all users in the dashboard from the widget, but there is no option to see this information at user level.My use case would be to observe account/user level session duration over weeks to analyze engagement. I currently get an option to see the number of sessions initiated but as you can understand, a session might be a minute long, or 29 minutes long, and as of now, we can’t access that information.Also, I’ve seen the same question here but that user had access to Gainsight CS, which we don’t.
We’re starting to get more associates involved in creating and editing engagements, and I’ve run into our edits crossing paths, so they don’t all take effect. Is there a way to know if someone else has the same engagement open to edit? Or a way to only allow one user to be editing an engagement at a time?
Is it possible with in PX to have a button or a link with in an engagement that once clicked/viewed, upon a new user sign-up etc... creates a CTA in Gainsight CS?Use Case : A CTA has to be created in Gainsight CS upon viewing an engagement or having a custom event or having feature match on top my application.
Is there a way to enable a user to actually use a picklist in a guide engagement? For example, using the country field:I want them to be able to click on the arrow, or start typing where it says “Select” to find the country they need. However, when I anchor to that field, they can type where it says “Select” but the picklist that appears is disabled. I have tried adjusting the scope of the anchor and tried changing the settings for the navigation, but can’t get anything to work. I appreciate anyone’s help!
At what cadence are PX updates pushed to Slack? I understand that PX updates are “periodically” pushed to Slack, but I’d like to confirm how regularly or on what schedule these updates get pushed. We’ve noticed a number of updates not getting pushed to Slack and would like some clarity on the timing of this data handoff, as this is not included in the existing documentation.
Tip of the Week: Updating PX User AND Account Attributes, plus creating a Custom Event inside an Engagement
As a continued evolution of my previous posts about Using Merge tokens in Engagements, Setting PX User attributes with a custom Engagement button and Creating PX Custom Events with a custom Engagement button, which are all excellent capabilities that you can build into your own amazing Engagements right now, I have another new one for you all … This time, I am putting all these use cases together and throwing in … at no additional charge … the added capability of setting an Account attribute when the user clicks a custom Engagement button. There are definitely some compelling use cases for asking users to set specific PX Account attributes related to improved Analytics filtering and Engagement Audience Logic targeting, plus I know that many of you can come up with some other excellent ones. Be sure to post your suggestions in the thread below so others can benefit. Thanks in advance!!!! The specific customer use case requirement that spawned this post was:------------------How can
I have a dynamic list of data that I would be rendering. Now I want that on clicking any item from this list an engagement to be triggered. So i have tried out 2 ways- one is to add a custom event and then associate engagement with it, the other way is to associate the engagement with product mapper. In the case of a custom event I would have to would have to create the event and then from backend I would have to send the event name, while in case of product mapper I would have to create a unique selector for every item. Which one of this would be the better option?
In our embedded knowledge bot, we have several web links. How can we view the analytics for each link? I don’t see them when I look at the knowledge center on the Analytics tab. And in the product mapper, I couldn’t get any CSS sectors to work.
Hello PX Tribe! I want to share a topic that has been frequently coming up from our customers and which I think could be useful to this group - How to trigger sequential in-app guides from In-App CTAs/ Button clicks. As most of us know, today PX allows us to trigger In-App guides based on "views/ completions" of other guides; however, there is no In-App Audience Rule to trigger based on unique CTA clicks on the In-App Guide. But.... we can still do this See below solutions for various scenarios: These can be used for various use cases like Customer Onboarding or Feature Activation or guiding the customer through the Adoption Journey/ Prescriptive Value Path. Scenario 1 - Based on CTA/ Button Clicks on In-App Guide # 1, trigger sequential guides one after another (Using Query Parameter) Start with an In-App Dialogue with a CTA/ Button Make the buttons <a href=“https://app.aptrinsic.com/dashboard?launchGuideName=welcome” />. In www the are a couple of
All are native tooltips in our product have white color background and a box shadow. To have a common look n feel, we changed the default badge tooltip from PX to have a similar white background. However, without a box shadow it now blends into the other content. Is it possible to add box shadows to badge tooltips?
How PX Uses PX: User Onboarding Right now, PX is strategically focused on rolling out a new user onboarding series using PX engagements. This series needs to be complementary to high touch onboarding and allow new users to onboard themselves independently. We’ve made this engagement available in 2 ways: Automatic: New users will see this engagement upon their first visit to the analytics page Knowledge Center Bot: Users can access this guide at any time via the “Let’s Get Started” section of the KC Bot Audience Criteria The audience criteria here is pretty simple, but it meets our needs for the time being. Logic type: AND URL: I used the URL of the analytics page as the rule to ensure the engagement launches on the correct page. Logic is set to AND by default; if I added another rule here, I would need to make sure AND fits the use case or change the rule logic type to OR Users: First seen LESS THAN 15 days ago. Logic is set to OR by default; if I added another rul
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