Gainsight PX

Discuss PX

  • 456 Posts
  • 902 Replies
Blog

PX OFFICE HOURS : FEB PLG USE CASES & MORE!

  • 2
  • 0
Blog

Theme of the Month : PLG FLYWHEEL MOMENTUM - #1 ONBOARDING

  • 7
  • 0
Blog

PX - Theme of the Month : Path Analyser

  • 4
  • 0

456 Posts

Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

PX OFFICE HOURS : FEB PLG USE CASES & MORE!Blog

 Time flies. It’s like yesterday that we started with the PLG series; today, we are almost at the tenth use case and into the last phase of the PLG FLYWHEEL MOMENTUM. Register here : PLG USE CASE #10: Growth - Experimentation  Experimentation is something that we should all own and start things off from ideation to execution in a lean way. It saves time, and at the same time, we can find the exact market fit of the feature we will release or evaluate the user experience we aim for with a specific cohort under observation. In PX, we can quickly start experimenting by playing with audience rules and schedule settings; however, before executing things right away, we should reflect on the process of experimentation we are opting for. Otherwise, we will set up wrong assumptions as the hypothesis and skew results with biased execution.  We have set up this session on Experimentation, where you can learn everything you need to know to get started. Learn from our subject matter experts how exp

120
Sruthimalla
2 days ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

PLG FLYWHEEL MOMENTUM: RetentionBlog

We have completed two PLG flywheel cohorts (Onboarding & Adoption). Kudos to all the speakers who delivered their best to describe how to leverage Gainsight successfully to achieve certain use cases in these cohorts.  There are high expectations on “What’s next,” and we swear not to disappoint you. So this month, we are wrapping up the retention cohort use cases and an insightful customer spotlight session by our beloved customer who automated success after onboarding using PX. So what’s up for this New Year!?First, we will continue our momentum toward PLG use cases that can be easily achieved via PX.  One cannot separate NPS and Retention. Cause we get a pulse of the customers with the NPS, which strongly correlates with how well the users retain. So our very first session in the retention series is on NPS & Advocacy Programs.Register Now : NPS & Advocacy Program Consider that a considerable percentage of customers are moving away from you by not logging in to your systems

280
Sruthimalla
24 days ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

Theme of the month - PLG FLYWHEEL MOMENTUM - ADOPTION USECASESBlog

 PLG is a real game changer, we have seen how exciting it is for you to go through this series and here is to another cohort of use cases focused around “Adoption” play with the right mix of strategic and actionable subject matter expert sessions. November is all about the “Adoption” and how to think about it from the user engagement perspective with very keen focus areas like data driven decision roadmaps, release experience and feature activation.PLG Usecase #5 : Adoption - Data Driven Roadmap Decisions Data is everywhere!What you do with your data is all that matters, and you need a birds-eye view for insights, the quest for analysis, and an intention to be data-driven.Watch this recording from our past session on “Data Driven Roadmap”   PLG USECASE #6 : Adoption - Release Experience Release experience matters!A Release experience goes beyond simply shipping new features. It is a product team's coordinated effort to create an end-to-end experience for their users to announce, enable

500
Sruthimalla
2 months ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

PX OFFICE HOURS RECORDINGS - 2022 | 2023Blog

 PX OFFICE HOURS  -  “Theme of the month” series started in Jan 2022. For the selected “Theme → Feature” every month, we have at least four sessions from our subject matter experts, covering every aspect of the feature, from fundamental to advanced logic. So far, we have covered the below themes(Features) in our hands-on sessions.👇FEB 2023 - THEME OF THE MONTH - PLG FLYWHEEL MOMENTUM - GROWTH PLG Use case #10 : Growth : Experimentation   What’s next!!        Register for upcoming sessions : PLG Use case #11 : Retention : Support Deflection PX Roadmap Webinar : Customer Exclusive    JAN 2023 - THEME OF THE MONTH - PLG FLYWHEEL MOMENTUM - RETENTION PLG Use case #8 : Retention - NPS & Advocacy  Deck  PLG Use case#9 : User Reactivation - Customer Spotlight : Dealerware👍      What’s next!!        Register for upcoming sessions :PLG Use case #11 : Retention : Support Deflection PX Roadmap Webinar : Customer Exclusive  NOV 2022 - THEME OF THE MONTH - PLG FLYWHEEL MOMENTUM

11665
Sruthimalla
2 months ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

Everything you need to know about the NEW KC BOTS!

If you’ve logged in to Gainsight PX recently, you’ve likely seen our new and improved onboarding KC Bot experience!We are thrilled with the positive response and feedback on the newly launched KC bot. One common question we’ve received is how we added imagery and video to the bot using article cards, shown below:Multi-images in card viewIn this article, we would like to share how our team determined our strategy, organised our content, and innovated our KC Bot with an enhanced look and feel. 1. Data-Driven Decisions: First, we looked at our data to map the user's first mile in Gainsight PX. This helped us understand where users found value and where they needed more direction and helped us consolidate all the needed information in one place.User experience maps We then identified where users deviated from the expected user flow using Funnels and Path Analyzer in PX. This helped us see the typical user path and measure our rate of expected action completion.  Insightful Duo : Funnels +

1612
Sruthimalla
3 months ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

Theme of the Month : PLG FLYWHEEL MOMENTUM - #1 ONBOARDINGBlog

  ​​A flywheel is an underlying , compelling logic of momentum….. there is an inevitability built in. If you do A, you almost can’t help but do the B. If you do B, you almost can’t help but do C. And if you do C , you almost can’t help but do D. And around and around. There is a logical sequence that builds dynamic momentum, because A drives B drives C drives D and around back to the top of the loop. - Jim CollinsImagine PLG (Product Led Growth) as a Flywheel. If the term Flywheel seems alien to you, imagine it to be a potter wheel that, once set to motion, you will get benefit from the momentum you have built up from your initial hard work. The initial hard work as we define for PLG would be: What are the different stages of the PLG lifecycle with the customer at the centre of this Flywheel? How to set up the ground for each stage? How to spin the first iteration of the cycle? How to track the momentum with the correct KPIs? How to find the direction of progress ? We got you,

1290
Sruthimalla
4 months ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

PX - Theme of the Month : Path AnalyserBlog

 Every user is unique when it comes to navigating through a new product. Few like the product, at first sight, using it and becoming promoters of the product, and some users just can’t find their way to those critical moments. “Path analyzers” are built to address the need to understand how well users navigate the product. They are used for a variety of use cases, especially in user research, to identify: Obstacles in the user onboarding flow. The most common user flows in the product. Friction points in the user experience. In-app engagement performance and impact on the user journey. Funnel drop-offs and where they are going? So this September, learn from our subject matter experts on how Path analyser can help you with your user analysis, churn debug and engagements impact and a lot more in just 4 sessions that can set up you from the very basics to the advanced analysis using path analyser.   Sep 7  : Path Analyser to identify hurdles in onboarding flow   Sep 14: Identifyin

1110
Sruthimalla
5 months ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

PX - Theme of the Month : FunnelsBlog

  Funnels…!! The most used and also most overlooked feature on any product analytics tool. Because the rules to set up are easy, everybody knows what a funnel is, how to configure it and how it looks when the data starts funneling through it.  But very few get benefitted from it. Because the goal here is not to create a funnel but to use the insights out of it, we know there will be drop-offs at each step. We know that only a minute percentage reaches the last stage of the funnel based on the goals we set.  The challenge here would be what to do with those insights? How to optimize the funnels for fewer drop-offs? Can we find Time To Value using the onboarding funnels? How to measure adoption goals using funnels? How to identify the impact of campaigns? How to do funnel analysis for different cohorts of users using segments? Hmm…… there is no end to this list! I can keep on going until the next two scrolls, but I want to save that info for our power learning hands-on sessions (also kno

1483
Sruthimalla
5 months ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

PX - Theme of the month : Editor 2.0 EnablementBlog

  🎉EDITOR 2.0 IS COMING🎊 Gainsight PX has redesigned the engagement editor with a simplified user interface. The new WYSIWYG editor,  allows you to design engagements seamlessly and easily. Instantly create engagements from the new in-app view,  experiencing what your customers will see. Interested in attending hands-on sessions where you can learn how to build engagements seamlessly without any coding!? This month is all about how to build engagements from scratch, with the newly launched Editor 2.0. Our subject matter experts are as excited as you and would like to show you how to build some valuable use-case-based engagements from scratch using the new editor 2.0. Join these sessions to get a head start on crafting beautiful engagements for your user base.  Register here : Overview : What’s new with Editor 2.0 Register here : Editor 2.0 : Using Hotspots & Tooltips to drive New Feature Adoption and Onboarding Register here: Editor 2.0 : Using Dialogs for release announcements a

1762
Sruthimalla
5 months ago
Sania Ahmed
Gainsight Employee: Veteran Rookie
Sania AhmedGainsight Employee: Veteran Rookie
posted in Gainsight PX

📢 List of Articles from PX June 2022 Release

The PX Release Notes June 2022  is now available for EU and US customers. Check out this video (no voice) for a quick glance. As part of this release, we have updated multiple documents. A few important articles are listed below. List of Articles Analytics Reports in Gainsight PX Engagement Analytics Funnels Engagements Audience Selection (Engagements) Knowledge Center Bot Knowledge Center Bot Product Mapper Instrument your Product using Product Mapper   ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka @karl_rumelhart 

0
Sania Ahmed
Gainsight Employee: Veteran Rookie
6 months ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Gainsight PX

Theme of the month : RetentionBlog

  A day in SaaS company will not conclude without listening to the term “Retention” . It’s like you work day and night to build features that retain, communications that retain, and support that retains.  Every team in the organisation works for the same goal: Retention. No wonder why retention has got all that attention!  According to Bain and Co., a 5% increase in customer retention can increase a company's profitability by 75% So why lose when you can just retain?? Well, that’s not as easy as it seems. We need to know the features that retain; We need to know that nurturing engagements that retain. We need to understand what features the well-retaining cohort is using to make sure we guide all other users toward similar journeys.  This month, we will cover all that for your in powered packed hands-on sessions with our subject matter experts at PX.  So please pay close attention and enroll to these sessions, so you don’t miss anything on making the most out of the retention analysis

1860
Sruthimalla
8 months ago
Sania Ahmed
Gainsight Employee: Veteran Rookie
Sania AhmedGainsight Employee: Veteran Rookie
posted in Gainsight PX

📢 List of Articles from PX May 2022 Release

The PX Release Notes May 2022  is now available for EU and US customers. Check out this video (no voice) for a quick glance.  As part of this release, we have updated multiple documents. A few important articles are listed below. List of Articles Analytics  Accounts and Audience Explorer Query Builder Funnels Dashboards Configure PX Dashboards Engagements Use Multi Question Survey Overview of Survey Engagements Anatomy of engagements Audience Selection (Engagements) Knowledge Center Bot Knowledge Center Bot Mobile Gainsight PX Hybrid Mobile SDK Product Mapper Instrument Your Product Using Product Mapper   ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka 

0
Sania Ahmed
Gainsight Employee: Veteran Rookie
8 months ago
Cornelia
CorneliaProdOps
published in Gainsight PX

Virtual Customer Advisory Meeting - AI capabilities in PX

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? We are working on a new feature in PX that leverages AI to unearth key adoption patterns that lead to the successful long-term adoption of products. We want to get your thoughts on the use case, and the most effective way to deliver these insights What is the Agenda of the VCAM?  We are working on a new feature that leverages AI to uncover what key adoption patterns lead to long-term adoption among customers. Get validation on the use-case Understand what kind of insights are most useful Get inputs on a most effective way to deliver these insights What is the outcome of this VCAM?Validate use-case Understand a few customer implementations of PX Get insights into the expected nature and delivery of insightsWho is the right person to Enroll?Product Leaders who want to leverage PX to drive adoption Product managers who are interested in this us

680
Cornelia
8 months ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
asked in Gainsight PX

Are you using our PX REST API to do amazing or even simple things??

If so, check out this new thread created by a long time advanced PX user @JPKelliher.  He is looking for your advice and experiences if you are willing to join the conversation. Happy PX-ing!!! 

0
link_black
Gainsight Employee: MVP
2 hours ago
S
Simarpreet SinghRegistered User
asked in Gainsight PX

Viewing Session Duration data on a User Level

I can see the average session duration for all users in the dashboard from the widget, but there is no option to see this information at user level.My use case would be to observe account/user level session duration over weeks to analyze engagement. I currently get an option to see the number of sessions initiated but as you can understand, a session might be a minute long, or 29 minutes long, and as of now, we can’t access that information.Also, I’ve seen the same question here but that user had access to Gainsight CS, which we don’t.

4
C
Gainsight Employee: Rookie
1 day ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
published in Gainsight PX

Tip of the Week: Adding a custom Tooltip to your Knowledge Center Bot

For those of you that may remember, I posted a Product Idea to Allow the Knowledge Center Bot speech bubble to display once per session, not always on every page refresh, but it has not been implemented… yet. :)  The great news is, there is a better way to do this right now!!!! If you have logged into PX recently, you would have seen that we now have a PX Guide Engagement Tooltip pointing new users (and those that have not seen it before) to our Knowledge Center Bot Bot Icon.  See sample screenshot below:  Since quickly implementing this change, we have already realized increased KC Bot usage by our PX users.  This fact is no surprise at all and exactly what we expected, since this type of PX Engagement increases the visibility of a product feature and educates users on why/when/how they should use it. Here is how you can get this implemented in your KC Bot(s) quickly…Create a new, simple PX Guide Engagement with only a single Tooltip step.  You can add more steps and workflows if you

4149
J
Shoshin
1 day ago
Molly.McQ
Veteran Rookie
Molly.McQVeteran Rookie
posted in Gainsight PX

Expanded Qualification Scope settings for Badge engagements

Currently, we are limited to two Qualification Scope settings for badge engagements (i.e., Once, Always), and even this is limited based on the selected Trigger Type. It would be a valuable product improvement to offer expanded Qualification Scope settings available so that we could selectively define a scope that is greater than once, but less than always. Furthermore, it would be great to have all expanded settings applied to all Trigger Types. Example Use Case: Deploying a badge + tooltip that is to be displayed in-app for an extended period to ensure maximum user awareness, but during the scheduled engagement period, qualified users should only view the badge + tooltip a maximum of three times. Currently, this is not possible, as we are limited to Once or Always for the Qualification Scope (dependent upon Trigger Type). Badge Settings 

2
romihache
Veteran Rookie
2 days ago
K
KylehunterRegistered User
asked in Gainsight PX

Tracking Clicks through Dialog Engagements

Hi everyone. I am wondering if anyone has any knowledge on how to track clicks made by clients through a Dialog Engagement. Ideally we would be able to see how many of our clients click on our link to an external site, any other analytics would also be beneficial. 

1
Sruthimalla
14 days ago
tohodesigns
tohodesignsRegistered User
asked in Gainsight PX

Can't export English version of engagement as xliff template

I’m experimenting with the engagement localization feature and I’m unable to export the English language version to use as my template for other languages (it only shows import) 

2
P
Gainsight Employee: Shoshin
15 days ago
rschlette
Gainsight Employee: Shoshin
rschletteGainsight Employee: Shoshin
asked in Gainsight PX

Add localization support for Spanish-Latin America (es-419) in engagements and KCB

The custom has the requirement to add support for Spanish-Latin America (es-419) in their application, and is requesting to add localization support for Spanish-Latin America (es-419) in engagements and KCB

1
L
Veteran Rookie
22 days ago
bostonjillian
bostonjillianRegistered User
asked in Gainsight PX

How to create URL scope rule with custom paths

I’m unsure of how to map this page and wondering if anyone else is having the same issue. My URL includes my username in the title. Typically I’d add a wildcard (*) to get around this; however if I do that, PX picks up on every page of the product. IF I keep the username as is, PX only tracks my pages and not anyone elses.How do I do this?! 

1
anirbandutta
23 days ago
S
Simarpreet SinghRegistered User
asked in Gainsight PX

View time spent on a particular page

Is it possible to view the time a user has spent on a particular page?

1
S
Gainsight Employee: Veteran Rookie
1 month ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
published in Gainsight PX

Tip of the Week: Adding an additional "Close It" / "Got It" Button to a PX Dialog Engagement

By default, a user can quickly close a displayed PX Dialog Engagement by using the small “X” close icon in the top right corner (or by clicking the “Esc” keyboard key).  Sometimes the small “X” can be hard to see, so the Engagement author/editor can also change the small “X” close icon to use a different image and even move the location too, so see this previous PX Community Post for more details. A simpler option that does not require CSS editing is to add any custom button in the Engagement, which will accomplish the same thing as the default “X” close icon.    If you add a custom button, the default user experience when clicked is that the current page in your application will refresh.  If you do not want the page refresh to happen, then you can edit the HTML source code of the button to specify the "onclick" property just like the following: <a href="#" onclick="return false;">Close Me, Do Not Refresh My Page</a>  Happy PX-ing!

4286
link_black
Gainsight Employee: MVP
1 month ago
K
Shoshin
KshitijShoshin
asked in Gainsight PX

new custom tab in KC bot

Can we create a new custom tab in KC bot?

7
K
Shoshin
1 month ago
K
Shoshin
KshitijShoshin
asked in Gainsight PX

Survey form to template

Can we convert a multi-question survey form engagement into a reusable template? Can we add a text paragraph to the survey engagement? (Eg. Privacy statement)

2
K
Shoshin
2 months ago

Welcome back

Terms & ConditionsCookie settings