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lauren_olerichGainsight Employee: Rookie

Live Stream the Pulse 2024 Keynotes!

Hello Gainsight Community! It's Pulse Week 🎉 and we couldn't be more thrilled to share all the incredible insights, innovations, and inspirations coming your way! We know that not everyone can make it to the event in person, but we want to ensure you can still experience the magic of Pulse from wherever you are. That's why we're offering free livestreams of our keynotes—so you won't miss a beat. Day 1 Welcome KeynoteWednesday 5/15 @ 8 AM CTJoin us for the Pulse 2024 opening keynote featuring an inspiring welcome by Gainsight CEO, Nick Mehta, and President & COO, Chuck Ganapathi. In a time where challenges loom large, we confront the realities of today's business landscape with an exciting new playbook to tackle and embrace AI.This year, we are thrilled to include the Gainsight Product team who will unveil exciting AI innovations. These cutting-edge advancements are designed to help people be more efficient and proactive in their jobs, transforming how work is done.We'll explore th

6 minutes ago

sdrostgainsightcomGainsight Employee: ACE

Meetings & Office Hours

TUESDAY US ADMIN OFFICE HOURS 5/14/24 CANCELLED

Hello All -- Thought that I might be able to squeeze in a session today but I am onsite for Pulse 2024 prep and looking forward to seeing many of you there!I will, however, hold Thursday office hours as usual!Best,Scott Drost

42 minutes ago

sarahmiracleACE

Allow calculated GSID field to be used in JO program CTA OwnerNew Idea

I have a longer running program that fires off a CTA to the CSM on the account. I learned recently that I cannot use a calculated field to ensure the CTA is being assigned to the new CSM on the account, if there was an account transition that took place during the time of the journey. Please allow us to use calculated fields in the CTA Owner dropdown for CTAs created from JO. This means that I will not be able to use the JO functionality to create the CTA and will instead need to use a Rules Engine.

1 hour ago

fiona.auRegistered User

Add section for files/attachments in groupsOpen

One of the ways we leverage Groups is to create private groups with our CSMs and customers from different sites to collaborate and discuss product knowledge in a closed space. We’d love to see a files/attachments section on the side under the group members list to store customer-specific documentation and useful content in one place for them to easily access.

1 hour ago

dayn.johnsonAll Star

Log-to-Timeline Feature Parity (Current JO Builder to New Beta JO Dynamic Builder)New Idea

Minor, but not as intuitive: while testing a send in the new beta Dynamic JO builder, it took me awhile to find the “Log to Timeline” checkbox, and it’s not quite intuitive. (screenshots below)It feels a lot more intuitive to have it in the same area we’re setting up the email sender profile and CC/copy info.Is this something that might be moved in GA?how to get to the checkbox in the new JO builderCheckbox location in new beta JO builderlog to timeline box in current JO programs

1 hour ago

LeonídiaRegistered User

Change "Unsubscribe" to "Manage preference" to allow users to customize their preference.Closed (Won't Do)

In emails sent to users, we can make the ending phrase more friendly. Instead of saying “Unsubscribe from community email campaigns,” we can change it to “Manage preferences.”This will let users keep getting emails, but only the ones they want. For instance, if a user only cares about new releases and artists, they'll still get emails about those, but not about things like product updates. This way, instead of losing contact with the user entirely, we'll still be able to reach out to them, but only about stuff they're interested in.Exemple found in the web:

1 hour ago

Hannah BaileyTeam Captain

Customer Communities (CC)

KellyBebenekVeteran Rookie

Gifting points to others as a thank youOpen

Building off of this idea - It would be amazing if our customers receive certain number of points each month that they could give away, so when another customer answers their question they can award them thank you points.I know we can give points for best answers but it will mean more if the Customer member could get certain points each month to award other members.

2 hours ago

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lauren_olerichGainsight Employee: Rookie

All About Pulse

Live Stream the Pulse 2024 Keynotes!

6 minutes ago

Hannah BaileyTeam Captain

Customer Communities (CC)

Draft Events - where to access them?

1 hour ago

grindrodeRegistered User

Product Experience (PX)

NPS Surveys and how are people using them to get the best response rate?

Here is IRIS we would love to start sending NPS surveys via Gainsight so any information from anyone using these on how they do this to get the best response rate would be much appreciated :). Things like at what point in the user journey does the survey pop up, and is a user able to dismiss and look at the survey later and also can it be pinned (not dismissed) until a user selects the score (other feedback could be optional...) and average response rates that you have seen.Thanks in advance!

2 hours ago

Gabmorris36Gainsight Community new member

Customer Success (CS)

Sending email using JO to an EMAIL DISTRO LIST

I am wanting to send a comm to a few email Distribution Lists, where groups of people receive emails using just one address. Is this something JO has the capability of doing? Ex. Send to: abc@test.com (put as participant) Received By: a@test.com, b@test.com, c@test.com, etc. Thanks!Gab

3 hours ago

dstokowskiGainsight Employee: ACE

All About Pulse

At Pulse 2024 Join Kat Kenny and Denise Stokowski for our discussion about the partnership between CS and Product

Kat Kenny and I will be sharing what we do here at Gainsight to stay closely connected and collaborating between CS and Product. And, of course, we’ll sprinkle in some of how we leverage Gainsight products to do that. We won’t only talk about our products I promise! We’ll cover our processes, learnings and ways we continue to evolve that partnership

6 hours ago

jivanovaVeteran Rookie

Customer Success (CS)

Customize User Profile in Gainsight CS

We would like to enable our CSMs to add some custom fields on their profile, ie title, links, etc. to be then used as tokens in email templates. Is there a way to customize what fields are displayed/edited on the user profile in Gainsight CS (not Community)?As an admin I can edit the user profile and add the custom info manually but obviously I do not want to grant the same user access to all CSMs. The only workaround I found is a report out of a new low volume custom object where the fields are editable. I’d have to duplicate the user object more or less to achieve this.

19 hours ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

22 hours ago

OlyaRegistered User

Customer Success (CS)

Restrict editing low volume objects

We have low volume object but only full admins should be able to edit it. It’s low volume so we able to join it with our other low volume object. Is it possible to restrict editing custom low volume objects?

1 day ago

WayneVeteran Rookie

Customer Success (CS)

360 - Restrict Editing Low Volume Object (The entire Object not individual Fields)

I do not know when or understand why this change was made. Best guess someone was able to find was 5 months ago. Prior to this change in order to make records on a Low Volume object editable on a 360 you had to add the GSID of that Low Volume Object to a report. This gave the popup edit icon that allowed you to have end users edit records. Now, after some change, probably horizon change, the edit icon is always there. We have no control on if records should be edited or not. In this sreenshot you can see no GSID In this screenshot you can see the edit icons are there. Do I understand why this was probably changed? Yes, obviously it makes reports look ugly/extra effort just to add the GSID to make something editable. However, by you guys no longer making the GSID a requirement and allowing every Low Volume Object report to have the edit buttons you have removed capabilities we had before this change. We as admins no longer have the ability to remove the end users ability to editing Low

1 day ago

Lena H.Veteran Rookie

Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

1 day ago

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Allow calculated GSID field to be used in JO program CTA OwnerNew Idea

Add section for files/attachments in groupsOpen

Log-to-Timeline Feature Parity (Current JO Builder to New Beta JO Dynamic Builder)New Idea

Change "Unsubscribe" to "Manage preference" to allow users to customize their preference.Closed (Won't Do)

Filterable RoadmapClosed (Won't Do)

Hierarchy for BadgesOpen

Gifting points to others as a thank youOpen

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