US Admin Office Hours (Thursday session) - 04/22/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • 21 April 2021
  • 5 replies
  • 49 views
sdrostgainsightcom
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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, April 22, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, April 22, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

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Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Scott Drost, Gainsight -- Principal Customer Success Architect

5 replies

J
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Scott, we are going to delete our old usage data and re-load a shorter time period with records that contain a new unique field that will help us more accurately reflect the usage data roll ups in AE. I’d like to talk through the delete process/re-load to make sure we don’t miss anything important.

victoria_peeker_barry
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I’d like to better understand how rule chain scheduling works

victoria_peeker_barry
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My cloned rule generated more CTAs then my original rule - seems a bit odd

L
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Hey Scott,


I’m back with another question that may make your head explode. #sorrynotsorry

I need to insert a dynamically generated link inside of a table, which will eventually be used inside of an email template :scream:

 

link format:

https://account.newrelic.com/accounts/{accountNumber}/users/{userId}


example report:
 

Account Number and User ID both live in the object which I’m using to generate the report above. Can I use the Rules Engine to concatenate+transform two tokenized variables into a URL? The tricky part is, how do I do that when I have a static “/users/” in between the two tokens?
 
The final result should look something like this, with a 4th column that contains a link like the one above.

 

Thanks x100,

Linus

J
Badge +1

Hi Scott,

I am in the process of migrating my Salesforce org to Lightning. Part of this migration requires me to create custom profiles for the purpose of creating different lightning home pages for different sets of users. I am having a hard time figuring out why Gainsight is not showing up for my test user in Lightning when using this new custom profile. Can you help me with this? Thank you.

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