Allow negative scorecard components
None
Currently the scorecard components can only be positive numbers between 0-100. However, one of our components in NPS, which can be from -100 - 100. In order for us to show this, we have to transform the NPS score into something else. This makes it difficult for users to understand this scorecard component. Can we allow negative numbers in the scorecard components?
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I would like to understand the use case better here. Can you provide additional context on the use cases you've mentioned?
Thanks in advance.
-Sumesh
Our company currently is using excel to generate adoption scores for customers since Gainsight isn't able to show negative values in the Scorecard. Adoption scores are derived from a list of ~10 components, some of which have answers that yield a negative score (i.e. if a customer loses their executive sponsor, the component is given a score of -15). We would like to list out the components that make up the overall Adoption scores, which currently is not doable.
-100 to -90 = 0
-89 to -80 = 5
-79 to -70 = 10
-69 to -60 = 15
-59 to -50 = 20
-49 to -40 = 25
-39 to -30 = 30
-29 to -20 = 35
-19 to -10 = 40
-9 to 0 = 45
1 to 10 = 50
11 to 20 = 55
21 to 30 = 60
31 to 40 = 65
41 to 50 = 70
51 to 60 = 75
61 to 70 = 80
71 to 80 = 85
81 to 90 = 90
91 to 100 = 100
If you opt to use the built in auto-scaling score function though, you would get tighter granularity (all 100 possible values) and would only need to make one action.