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Image source being stripped when uploading custom html email template

justin_blackburn
Hello -  I've built a custom HTML email template and when I paste the code into the co-pilot (email builder) the image source is being stripped or removed.  Has anyone else run into this issue?
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Best answer by sai_ram 26 May 2017, 17:11

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7 replies

dan_ahrens
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Userlevel 7
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Hi Justin, the HTML code builder does have some limitations on supported syntax. Are you able to post the code that is getting stripped out so our product and support folks can take a look and perhaps recommend alternatives?
VP of Customer Success at Forcepoint
justin_blackburn
<img align="center" alt="" border="0" id="headerImage" src="http://go.affinio.com/l/273392/2017-05-10/z9pslg/273392/15327/affinio_logo.png"; style="max-width: 600px; outline: none; text-decoration: none; width: 120px; margin: 0px auto; text-align: center; border-width: 0px; border-style: solid; display: block;" width="150">



This is what is getting stripped: src="http://go.affinio.com/l/273392/2017-05-10/z9pslg/273392/15327/affinio_logo.png 



I also tried with.jpg as well. I can paste the full code if you would like.
manu_mittal
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Userlevel 6
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Seems to be happening only with the new template builder, so assigning to the right PM. As a workaround, you could add the image url directly:



zach_davis
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Userlevel 4
Badge +2
I'm running into this as well. It seems that only the src tag is being stripped out when saving the newly inserted HTML email template.
sai_ram
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Userlevel 7
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This is a bug and I've created a Zendesk ticket for this issue. 
justin_blackburn
Any update on the zendesk ticket Sai?
sai_ram
Rank
Userlevel 7
Badge +1
This issue is fixed and most probably the fix will be available in 5.6.7 ie; around 30/May/2017

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