It would be great if we could identify responses to NPS or CES surveys where there is NO comment provided, and use that as audience criteria for a follow-up email.
I.e. where comment is blank
Add criteria for engagement rules for NPS comment response presence
PX Engagements
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Should of added that the use case is not to be annoying in asking for more feedback when they already provided comments.
+1
Thanks for sharing this@brian.atkins , we will take this up in our roadmap.