Specifically:
- Currently, there is no option to "follow" a customer at the Relationship level. Thus all email notifications "for the customer I'm following" can't be used at the Relationship level
- For auto-subscribe, there is no option to auto-subscribe users for email alerts based on fields (e.g. CSM) on the Relationship object. Therefore, for org.s that manage their workflow at the Relationship level, there is no way to auto subscribe users to email alerts
Thank you!
Nadav
This is on the Roadmap. We will try to make progress on this for our Spring release.
We are re-looking at our notifications system to support other ideas around notification like -
1) Daily notification with a list of CTAs that are due today.
2) Auto enable users to receive notifications.
3) Deliver notification in-app and not just via email.
We will enable relationship level notification as part of this initiative. We will keep you posted as we get more clarity on the timelines.
Could you provide some example notification you would want to show in-app and the type of users for whom you think these will be beneficial?
Would like to bump this thread as questions and requests have resurfaced for Micro Focus (formerly HPE). Notifications should be from an "admin"in the Relationship and only go to members of that Relationship.
Do we still have this planned on our Roadmap?
Thank you!