We use Google Analytics for our high level product analytics and had this set up to come into Gainsight. It stopped working some time back and I understand that there were some wider issues with Google that Gainsight we’re working on (that are still in progress).
Was looking to see from the community how other people are using Google Analytics with Gainsight and what insights and tips etc they could share.
Best answer by jean.nairon
I haven’t setup GA to GS before but curious how you did it. Do you have an Account ID in Google that allowed you map the analytics data to companies in Gainsight? If you track which company the data can be attributed to in Google Analytics, you could load it to the C360.
I would expect a typical use case to include CSMs wanting to see number of users, page views, clicks, etc. Google Analytics can track a lot of noise though and your product development will need to setup events and tags to properly track the key actions in your app. Here’s some more info on this:
If you are looking to build an events framework to track in you system, I would recommend looking at what outcomes you are trying to drive across your customer base. For example, logins may be a good vanity metric but it won’t tell you how many times your customer achieved an outcome you are promoting. For example, if you’re Facebook, you will want to track how many post, likes, replies people get. I’m probably speaking to the choir on this stuff but I think it’s more important to focus on the right events than just tracking things.
Hope this helps you on your GA/GS quest!