I am currently having issues with the Sponsor Tracking feature. It works only intermittently so for some users within certain accounts I am unable to select a profile and track the sponsor.
This is the procedure I follow:
Go into the account > sponsor tracking tab > no sponsor is tracked, therefore I click on + Sponsor > choose the user > click on track (under action column) > a pop up window opens and it keeps on loading > after a while it says "Unable to process request at this moment, please try later." > if I input the linkedin URL I am unable to click on search.
I have tried for multiple days in a row and every day the same error message appears. What can I do to make sure the sponsor is tracked?
Hi Anna,
Sorry about that! We've acknowledged this as a bug which is affecting sponsor tracking and are working on getting it resolved ASAP.
I'll post updates here on the status. You could also log a support ticket to track this if it helps.
Thanks,
Kunal
Sorry about that! We've acknowledged this as a bug which is affecting sponsor tracking and are working on getting it resolved ASAP.
I'll post updates here on the status. You could also log a support ticket to track this if it helps.
Thanks,
Kunal
Hi Kunal,
Thank you for the reply! I have logged it as a Support ticket and I hope to hear back soon.
Cheers,
Anna
Thank you for the reply! I have logged it as a Support ticket and I hope to hear back soon.
Cheers,
Anna
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