Question

CSM Tip: How should CSMs use CoPilot?

  • 21 October 2016
  • 0 replies
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Gainsight recommends that you select one person to coordinate the administration and use of CoPilot to ensure consistency in messaging to customers and to avoid over-communication.  Your Gainsight admin, CS Ops team member, or 1:many lead are all good candidates to manage the service.

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