Custom Rule Deprecation and Retirement Plan

After Gainsight's September 2018 release, all new rules must be created as bionic rules. Your existing custom rules will continue to run and still be editable. Although Gainsight is developing a utility to migrate custom rules to bionic rules, we recommend that Admins begin reviewing their custom rules to look for opportunities to combine multiple rules into single bionic rules. You'll have plenty of time for this process which is outlined in this FAQ. 



Please see this series of articles for assistance in creating bionic rules. We also offer a free elearning course on Bionic Rules.



If you aren't familiar with bionic rules, watch this 2-min. video to learn how they're more powerful than custom rules, but not that different in terms of how to configure them!