I have a customer that would like to be able to plug a generic email address into email assist emails so that they can have a reply to go to that generic email rather than the users.
Currently it uses the logged in SFDC user's email address but the reply from their customers is causing some clutter.
Does anyone know of a workaround or a way to accomplish this that is not mentioned in documentation?
email assist - reply to & From email
None
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
.
It looks like it's a feature that has been requested, but I'm sure it would be helpful if you want to add your use case to that thread as well!