US Admin Office Hours (Thursday session) - 12/03/20 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Questions about JO program editing.

What's your recommendation for clients who have firewalls preventing them from opening survey links for surveys 2.0 sent through jo?

Hey Scott, 

I hope you had a great thanksgiving break :)

I wanted to revisit the Journey Orchestrator question from a few weeks ago.

Thanks,

Jasmine

@sdrostgainsightcom , thanks for your help today! Just tried to find the documentation but could not. If you’re able to provide it that would great!

Hello @ml2019  -- I’m currently striking out on tracking down how to build that URL - and concerned that the ability to do that may have changed since I last hit this use case.

About to jump on a call, but I’ll post internally to see what the current process is for displaying the URL as a text string that can be copied in an email - somehow tokenizing it, basically.

I’ll let you know what I find out!

Hello @ml2019 !

Finally have an answer for you - it’s not the prettiest workaround, but it’ll get the job done for you (consulted with one of my colleagues about it who knows the back end of the setup).

Basically, in the “Create/Edit Email Templates” tab when where you create the Survey email template before adding it to the various Survey Programs you are sending out, you go into the “CODE” view of the template to see the full HTML of the email.

From there, you can copy the live survey token that’s used in the Survey Button or Link you’ve already added to the template, and then copy it into the email text down below as a hacked ‘token’.  

See my screenshots below - works like a charm per my tests - and let me know if you have questions!

Scott

Step 1:  Go to the Email Template and add the “Here’s the link to copy/paste into your browser” sentence (but DON’T add an actual token - you’ll be hardcoding this in during the next step)

Step 2: Click into the CODE view of the template, find the Survey live ‘token’ in the out-of-box Survey button or Survey link (whichever you used).

You can copy the HTML for this Survey live token and paste it where you need into the text where you need it:

Screenshots of what it will look like in the Program after you add it to the Template, and what the Preview will look like:

Finally, the live email I sent to my test email account from my test Gainsight org - it works!