Increased Frequency of Activities to SFDC Sync
CS Timeline
Given the strict guidelines of Activities only being synced once every 5 hours (or for less than 50 activities, once every 30 hours), it makes it difficult for non-Gainsight teams in organizations to view the activity of their CSMs (which has been a point of frustration). I think it would be very useful to increase the frequency at which the Customer Activities are synced back to SFDC to allow for more up-to-date and accurate visibility.
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Also, we are working on exposing activities directly through the Gainsight widgets. Would that to some degree address customer concerns around real-time visibility into what CSMs are doing?
Especially, where users start to use Timeline and we might have less than 50 updates in 5h. This may lead users to lose confidence in this sync.
Can you clarify why API calls is an issue? I can see that this can be an issue if you are syncing all updates. But I would expect the sync to include only new or modified ones.
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