Hey all,
Is there anything on the road map for tracking how many times a CTA has been snoozed? I know that since the Summer release we're now easily able to see when a CTA was snoozed, but at this time I'm not aware if we have a way to see how m any times a user has actually snoozed the CTA.
Is this something we might see in the future?
CTA snooze count
None
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This is not planned yet but we can add it to the roadmap. I am assuming this will be helpful in reporting e.g. number of times a CTA with certain playbook is snoozed or number of times CTA created via certain rule is snoozed.
Can you share with us any other use-case which you can think of?
Thanks,
Nitisha
It ́s exactly what I talked with Tom, the use case is for reports, to know how many times a CSM tried to call or have a meeting with a customer.
I can associate this snooze count with some rules as well, for example when count more than 4 snoozed in an onboarding process, show me that this client is not in an adoption that should be.
Thanks
Olavo Zapata