Erase the score card on C360 or R360
CS 360 Company & Relationships
It would be nice to have the ability to erase the existing scores from scorecard.
Reason: Wrong scores posted or model changed or incorrect customer mapping.
Reason: Wrong scores posted or model changed or incorrect customer mapping.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hi Jahnavi, are you looking for the same? Let us know if you have other use-case ?
Let me know if my understanding is correct....there is a scorecard with some historical data and now the logic for populating the scores has changed. All new scores for that scorecard will be populated correctly, but the historical data for the scorecard does not align with this new mode. Hence you want to clean up the data. Right? (Using the Load to Scorecard History action you can populate the new measure values for a scorecard....but you cannot clean the historical data i.e set it to NA. Does that help?)