S3 - Default ON for each Tenant?
None
Is there a business or technical reason we default S3 off for each new tenant created?
We don't charge more, no licensing, etc. and push customers to increase adoption of S3...is there a reason we wouldn't make it easier on the creation of each tenant and default it on?
Thanks!
We don't charge more, no licensing, etc. and push customers to increase adoption of S3...is there a reason we wouldn't make it easier on the creation of each tenant and default it on?
Thanks!
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Feels like a very unnecessary step that prevents customers from being in control and takes time from our Gainsight teams.
For some Training (all of the Admin track - 100, 200, etc.) we will require S3 so we can teach to it with hands-on exercises.
Would be nice to have a streamlined way to activate this - right now I understand the process is to email support or create a ticket with the SFDC org IDs. When we do more live training (soon) it'll be an obstacle.
How are we handling these requests in on boarding now? It does not take that long to turn on the S3 feature, just a few seconds. Anyone with access to Tenant management can do it, I think so long as we record/capture that this was done we should be good.
If you can share an example of where we have not turned on an S3 bucket for any customer that asked, or where we benefited from making this harder for a customer than a simple on/off - then it makes sense to keep the control and slow down the process for a tool we include in our licensing.
Otherwise, I still feel this is an unnecessary series of steps for onboarding, support and customers who want to use our S3 tool and we can improve on the experience.
Thanks,
I am not currently aware of any such situation in which we have denied a customer access to our S3 tool, that does not mean that this situation has never occurred just that I am not aware of it. Aside from the fiscal issues at hand I have a serious security concern as what you are asking for would essentially give a customer governance over the provisioning of settings on a production server. That level of access aside we still need some sort of record in place that tracks who has had this turned on and who has not.
I think this is a conversation we should have Ashok involved in as I know he has many changes planed for the S3 connector and something similar to this may be on the road map currently. Ashok would really be the best resource to consult on this but I would not recommend this as an option unless we had some infra changes on the backend first.