Our team often needs to wait for the technology to locate social media profile within Sponsor Tracking, which means the status is Pending. We'd love a way to notify the CSM when that status has changed and the sponsor begins to be tracked so that the CSM knows it's working, or can follow up if it's not.
Notifications for Sponsor Tracking Status
None
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The "Tracked" contacts are stored in an object called as "JBCM__SponsorTracking__c" the field is "JBCXM__status__c"
You can write a trigger on this field to send email when the status changes from Pending to tracked.
Thanks