Survey Rules Based off of Comments Field
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Currently it is possible to create a CTA Survey Rule based off a rating question in a Survey, but not off of the comment section of said question. It would be helpful to be able to build a rule based on if there is content of some kind in the comments section. That way CTAs could be created for well rated questions that also have comments.
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But if a customer responds with a high rating PLUS comments then a CSM needs a CTA so they know there are comments that must be read and they should close the loop appropriately.
So rules based on the existence of comments could be another means of prioritizing CSM outreach.
Hopefully something could be developed soon. I'm sure we aren't the only customers looking for this.
Thanks!
Read here to create a survey dataspace and you can create a custom rule on it.