Possible to have the weight of certain scorecard measures change based on the project phase?
None
Once a customer's implementation phase is over, we no longer need the "Implementation" health score to impact the Customer's overall health score as heavily as it does during the Implementation phase. Can we design the weights of the scorecards based on the phase?
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
In the coming quarters , we are looking at building multiple scorecards for accounts.You can define scorecards which includes a different set of measures per lifecycle stage of the account.As and when the account moves from onboarding/implementation to go live , the new scorecard will kick in.
Hope this helps.
Thanks
Abhishek S
This is something which is in our roadmap. We will start working on it next quarter. I will update the thread here once we start work on the same.
Thanks
Abhishek S