US Admin Office Hours (Tuesday session) - 9/17/19 1 p.m. PST - Pre-session Thread

  • 16 September 2019
  • 3 replies
  • 71 views
spencer_engel
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Userlevel 7
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Hello everyone! This thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, Sept. 17, 2019.



Submit your questions below as replies to this post, and we'll address them during our session at 1pm PT / 2pm MT / 3pm CT / 4pm ET.



There is no need to register for the sessions. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Thanks!



Conference Details (GoTo Meeting):



https://global.gotomeeting.com/join/493151677



You can also dial in using your phone.



United States: +1 (872) 240-3412



Access Code: 493-151-677


3 replies

S
Rank
Userlevel 1
Hey Spencer,



I have a quick question on how JO program email variants are determined. I have specific filters set up to select email variants, but have some customers that may fit multiple filters. How does the JO Program prioritize which email it sends to a customer if it fits 2 email variants requirements?



Thanks!


spencer_engel
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Userlevel 7
Badge +2
There will be a "default" email template that will essentially win out over the other variants in case a customer fits both criteria. We can discuss more during the session today though. I'm interested in learning more about your use case.


victoria_peeker_barry
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Userlevel 3
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I need help resetting my dashbaord colors....it does not seem to accept my selection


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