Hello Team,
Can we retrieve the failed emails that were supposed to log to SFDC (when "Log to Salesforce" option is enabled).
This is because once logging to Task is failed with “Apex CPU time limit” error, we are not able to login them again to Task in SFDC.
If this cannot be done, can we update “Text body” in AO Emails object with token values instead of tokens.This would help multiple customers.
Thanks & Regards,
Srikanth
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Hi Team,
Lately, I’ve seen few customers where they are looking to get those email push back again to SFDC.
Best,
Hardik
Multiple customers are reporting this issue frequently and getting frustrated as there is no other way to log failed Emails.
Could you please expedite and provide resolution or possible workaround to avoid these issues.
Noted. We will look into it.