Best answer by dan_ahrens
View originalCan you use survey links without sending the survey email through Gainsight?
Can you set up a survey from within Gainsight, but just pull out the survey link and send it through another source? Or does the survey have to be sent from within Gainsight (CoPilot or Email Assist) for it to work and track?
Userlevel 7
+2
Hi Ky, you can copy the survey link and distribute via another source, but then you'll lose the ability to track individual respondents. In effect the survey becomes totally anonymous, including allowing people to respond more than once. In most scenarios you'll probably want to tie the survey responses back to the Contact or Account, right?
PS - this is super easy with Surveys 2.0 (released this month): https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Surveys_2.0/Distribute_Surveys_2...
PS - this is super easy with Surveys 2.0 (released this month): https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Surveys_2.0/Distribute_Surveys_2...
Thanks Dan. Yes, we would want to be able to tie that back to both the Contact and the Account. But even with Surveys 2.0, we would lose the ability to do that if we just used the survey link?
Userlevel 7
+2
You're correct, if you just copy the link and distribute it manually or insert the link into a mailing, there is no way to track Account or Contact.
Basically the tracking is done by creating a unique link for each participant, which is why we recommend distributing the survey via Advanced Outreaches ideally.
Basically the tracking is done by creating a unique link for each participant, which is why we recommend distributing the survey via Advanced Outreaches ideally.
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