Our team has uncovered what we feel is a pretty big gap in Enablement Engine usability. We’ve fairly recently launched our first engagments and just this month launched a ‘New CSM Series’ to help onboard our new hires into Gainsight. The PX admin space has analytics on who has completed/viewed these engagements, but there is not a way to connect those into Gainsight CX to build out dashboards or trigger CTAs for our team managers to better monitor their teams progress during on boarding or future targeted engagements. We do not want to grant all team managers access to enablement engine and give them an additional place to go to find data they need. There is a connector if we were using Gainsight PX for our customers, but we need that same ability for Enablment Engine.
Enablement Engine/CS Connector
PX Integrations
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