When an email is sent directly from a CTA, for the recipient Sender Email is shown instead of Sender Name. According to Support, this is expected behavior.
We would like to have the option to display the name for the recipient, exactly as if the email was sent by the CSMs themselves.
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Hi@abeck0625
Can you elaborate with screenshot on where you want Sender Name to be shown instead of email id?
Hi, please find attached a screenshot. This is a Gainsight email I sent to myself directly from a CTA. As you can see, my email address is displayed as the Sender:
When I send an email from Outlook, my full name is displayed instead of the email address:
We are looking to enable the second option for emails that are sent from Gainsight CTAs. Please also refer to the Zendesk ticket #193828 for details.
Hi @abeck0625
Thanks . Our team has taken this as a bug item & would be solved in short term.
Is there an update on when this will be completed?
Has this been resolved?