Presently the logical operators in the KC bot recommended content rules is hard coded, and not available in the UI. Testing reveals that:
- Multiple values in a single rule term are evaluated as OR
- Multiple terms in a single rule are evaluated as OR
- Multiple rules are evaluated as AND
For multiple terms in a single rule, and multiple rules , it would be great to have the AND/OR rule logic dropdowns that we’re used to in Engagement Audience Logic.
additional customer feedback:
“In my opinion, this is critical for the appropriate use of the Recommendation tab in KB. Because we have many different sets of roles and it's impossible to create a meaningful recommendation without the ability to configure AND/OR operators”