@mention in Timeline shows plenty of users to choose from, we need the only among Active/licensed user.
None
When I @mention and type the Name I get plenty of name to choose from Instead of the Only the Active/licensed Gainsight user.
I checked user Management setting and could see lot of user are active those who don't have the gainsight license assigned to them.
1.How do I limit the users to fetch the only licenced user and not all active users?
2. I found many user are active in the Gainsight, however, inactive in Salesforce, I know that the Gainsight Connect job doesn't sync the data for inactive users and hence they remain Active in Gainsight. How do I find the Inactive users in salesforce and Gaisight and mark them Inactive in Gainsight.
Thank you
I checked user Management setting and could see lot of user are active those who don't have the gainsight license assigned to them.
1.How do I limit the users to fetch the only licenced user and not all active users?
2. I found many user are active in the Gainsight, however, inactive in Salesforce, I know that the Gainsight Connect job doesn't sync the data for inactive users and hence they remain Active in Gainsight. How do I find the Inactive users in salesforce and Gaisight and mark them Inactive in Gainsight.
Thank you
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@pgeorge what do you say??
Thank you for the response.
Can you please post a short description how the rule is created?
I can try that if that solve my requirement.
Here's the Logic of the query, User Object in MDA filter IsActiveUser equal True and Email does not contain our domain:
Then the action is to Load to User:
Similiarly, we have rule to set a User as Active if they do have an address at our domain and their manager field is not set to Null (former employees have no manager)