Question

Filters Not Sticking After Saving

  • 10 October 2017
  • 4 replies
  • 33 views
kate_green
Rank
Badge
Hi there - I have an issue where the filters I apply to a fetch task in Bionic rule is not "sticking" after I save it.  You can see in the series of screenshots below, that the filter "Full Name < > (DUP" is added and then I receive a notification that the task is saved successfully, and then the filter disappears.  This task requires a set of 20 criteria and to recreate it over and over with the correct filter logic is quite painstaking.  Curious what best practices there are to prevent this or if this is just a bug?

1. Add the filter





2. Press Save





3. Task "saved successfully" but the filter is gone.





Thanks!

4 replies

dan_ahrens
Rank
Userlevel 7
Badge +2
Hi Kate, sorry for the issues you're experiencing. Can you open a support case with support@gainsight.com for this issue? It looks like something that we'd want to get our support team involved to troubleshoot with you directly. Thanks!
VP of Customer Success at Forcepoint
samantha_braastad
Rank
Badge +1
As an FYI, I have seen this as well. I have saved the dataset, refreshed my browser, and the clicked into the dataset again and have been able to save. 



Thanks for actually pointing it out Kate 🙂
kate_green
Rank
Badge
Yea it seems to happen sporadically... and with one filter field it's not too bad, but when you have 12 criteria and they all disappear... well, tears have been shed 😉
jitin_mehndiratta
Rank
Hi Kate, Sorry for the experience. While we are working on the issue, there is a workaround you can try refreshing the page by clicking on the browser link again. 

Reply


Terms & ConditionsCookie settings