Best answer by sekhar_dutta
View originalIs there a way to include a link directly to the survey response in a Program email sent once a response has been received?
Userlevel 4
+3
We have a survey (Surveys 2.0) currently running for our professional services team, who have Viewer Gainsight Licenses. Since they don't use Cockpit, we have a program set up to email them when a response is received from one of their customers. It includes the overall satisfaction answer, but we'd like to include a link directly to the full survey response to make it easier to navigate. Is this possible? We're currently driving this off the flattened survey object, and I didn't see anything there, but would be open to pulling in other objects if I knew where I could acess a direct link!
Hi Katie,
As replied in the other post you can get response preview link from flatten object.
https://community.gainsight.com/conversations/ability-to-create-custom-viewscolumns-in-survey-20-analyze-tab-5cd5c260e4b063b68c32ebf2
`Survey Response Page URl` field of flatten object will give you the response preview URL (Participant Id -> AO Participant Id -> Survey Response Page URl). Only limitation with this approach is this link will be available only for 'Non Anonymous' Surveys sent from Program.
As replied in the other post you can get response preview link from flatten object.
https://community.gainsight.com/conversations/ability-to-create-custom-viewscolumns-in-survey-20-analyze-tab-5cd5c260e4b063b68c32ebf2
`Survey Response Page URl` field of flatten object will give you the response preview URL (Participant Id -> AO Participant Id -> Survey Response Page URl). Only limitation with this approach is this link will be available only for 'Non Anonymous' Surveys sent from Program.
Userlevel 4
+3
Great - thank you so much!
+2
Userlevel 4
+3
Hi
Assuming you are using Gainsight NXT or Survey 2.0 in SFDC edition. A screenshoot would help.
Please make sure that the viewer licensed user have access to the Company/Relationship of the survey response he/she is previewing OR have Analyze permission on that specific Survey OR analyze permission on Survey Module (Permission Bundle).
Userlevel 7
+1
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