Gainsight Admin Mentors
None
I'm working with a new admin who is bright and seems to love using Gainsight. After the initial launch, the sales team (user in this use case) keep asking for more CTAs which require her to build more Rules.
While she is gaining confidence, she's not quite there yet with her abilities. She's trying to temper their enthusiasm for more and more to catch up with her time and ability.
Since this is a POC (deal with an opt out), I want her to have the best resources possible to help even after the project is closed from a services (paid) perspective.
I'm thinking it would be great to solicit the community and see if some of our more senior admins may want to mentor new admins. They may get a kick out of helping newbies in more real time than over community posts.
Just wanted to share and see if anyone thought this may be a good idea.
While she is gaining confidence, she's not quite there yet with her abilities. She's trying to temper their enthusiasm for more and more to catch up with her time and ability.
Since this is a POC (deal with an opt out), I want her to have the best resources possible to help even after the project is closed from a services (paid) perspective.
I'm thinking it would be great to solicit the community and see if some of our more senior admins may want to mentor new admins. They may get a kick out of helping newbies in more real time than over community posts.
Just wanted to share and see if anyone thought this may be a good idea.
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One other thing to keep in mind is that we're running a contest in the community for points so it may be a more difficult to get someone interested in taking the opportunity to earn rewards offline. I think a lot of those all star admins like the points!
Also - don't forget to leverage Vault and Admin office hours!