CoPilot Outreach Queue Only seems to find outreaches from current page


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While troubleshooting an issue someone  was having with outreaches stuck in queue, I noticed that the outreach queue # only seems to represent the outreaches loaded on the page.



For example, if the page shows there are 10 outreaches in queue, it is only showing the 10 in queue that it finds from the outreaches you can see on the page.



Now say you search for a keyword, there may be 15 on the page that are still in queue and that will be reflected in the outreach queue in the top left that you can hover over.



As I understand it, this is expected behavior but I think the main page with no search filters applied should show the true number of outreaches in queue and not just the ones that load up on the page.

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I will add, power lists seem to always show the total # in queue and the number does not change based on text search.
Alex, great observation! The screen should show all the outreaches in the queue. 

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