Hello GS Community!
I am struggling with configuring conditional waits. My intention was to have a follow up email sent three weeks after (21 days) to participants who did not open the original email. I added in the wait timer, adjusted the event fields to equal not opened after 21 days but when I ran the program, the follow up email was sent to all participants in the journey after 12 hours. So, all participants were sent both the original email and follow up email regardless of if they opened the email.
Can anyone provide guidance here?
Thanks,
Kaleigh
Best answer by matthew_lind
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