We have a CSM Sentiment measure that our team prefers to manually set the score and log an update on the measure timeline. Today they need to navigate to Scorecard 2.0, click on the measure score, & set the score from the scorecard view THEN the click into the measure & log an Update activity.
Seems odd that the measure score on the left allows setting of the score and not the measure score on the right…. Why not allow both to have the Set Score capability?
This would save some clicks and optimize the process of manual scorecard measures.
Thanks.
You would be able to do it from scorecard timeline, and company timeline as well.
Regards,
Shantan
Regards,
Shantan