Manually Trigger Activity-to-Task Sync
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I'm in the midst of testing the syncing of Activities from Timeline to Salesforce Tasks, but it's tricky to do when I have to have 50 Activities before a sync happens, or I have to wait for 30 hours. I'd also like to be able to demo it live to my CSMs. Therefore, it would be handy to be able to trigger a sync manually.
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Admin - as an admin, when testing or demoing functionality I need to be able to force the sync to see the results. I can't wait to see if what was implemented worked. Also, for demo or training purposes I'd want to be able to show the resulting synced activity in Salesforce right away.
End Users - ideally, the sync is real time, so there is no question in their minds that the data from Gainsight is flowing into Salesforce. I don't want them to have to click a button as an extra step. At a minimum the sync needs to happen multiple times a day.
I believe we do stop making any calls at all if they're within 3% or 5% of their cap (except for calls to check if they're still near their cap). I think that answers your question?
Hello Everyone! Happy to announce that bi-directional sync is available with v6.10 release. This feature is implemented in both SFDC & NXT version.
Happy to announce that your request has been considered and included as part of v6.10 release (Jan). Gainsight now syncs Activities from the Event and Task Salesforce objects into Timeline. This means if a customer is switching systems, they can bring historic data into Timeline. And, if other cross-functional teams use Salesforce Activities to capture touchpoints, these can be displayed in Timeline to avoid users going back and forth between multiple systems.
You can find the relevant information in our v6.10 Release Notes.
Thanks for posting!