Under the Analytics of an Advanced Outreach, it shows top level metrics of all sends. Mousing over the four metrics across the top has a hover behavior that would seem to indicate they are clickable but the only one that is is the Participants metric. OR and CTOR mean less on an aggregate level if I can't see what the metrics are on an individual level - as there is no way to improve on something that I don't know is underperforming.
I've tried clicking each email step in the Snapshot view but loads participant activity which shows the activity in the outreach, not the activity of the email. Looking at the Activities of all participants at the Outreach level, it's not even possible to see what emails were sent because rather than including the name of the email, it is just the step name (Send Email) so this view is not much help.
I thought maybe metrics were at the template level, but can't find anything there either. Searching the documentation returned 0 results. Is it just not possible to see metrics for individual emails?
Is it possible to see metrics on individual emails in Advanced Outreach?
None
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@Gainsight - can this be converted into an idea or do I need to repost as such?
Agree with this. We have it in the short term roadmap. The above request is much needed to give complete picture of the email step related stats.
Thanks
Abhishek S
Yeah, we understand metrics at email level are important.
Great to hear from @Abhishek that this request is add to short term road-map.
Not exportable, but a great reference!
for help, they told hw to do this in proper way.