US Admin Office Hours (Tuesday session) - 07/26/22 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hi Scott,

I am looking for some help with some of the configurations on our Salesforce Connector.  As I have gone back and forth with support there appears to be at least 3 places where you configure different parts of this connector:

1. Getting Tasks to go from Gainsight to Salesforce has a couple of checkboxes under the Administration>Cockpit>Task>Task Field Mapping.  Those are Auto Sync and Bi-directional Sync.  We have both checked and nothing appears to be going over to Salesforce. There is also a section under Administration>Timeline>Activity Sync that appears to do something similar.  We tried to configure that and press the Start Manual Sync.  Still nothing appears to have gone over to Salesforce.
2. For Salesforce Tasks and Events to sync to the Gainsight Timeline I believe you go to Administration>Timeline>Integrations>Salesforce Settings.  Then create two jobs (one for Tasks and one for Events). We got two Tasks to cross over, but we are not sure why it isn’t loading all Tasks.
3. The main place you configure the connector is under Administration>Integrations>Connectors 2.0>Salesforce Connector>Jobs. Here we have been able to run all of the OOBJ except for the Company and Company Person jobs.  For Company Person, the default settings have 2 fields with the same name “Account ID” that we cannot change in the configuration as they are defaulted.  It will not let us save any changes to the configuration as it says there are more than one field with the same name (Account ID).

I know this is a lot, but this configuration is really throwing us because there is not really any way we have found to know if these are problems with our configuration or something in our Salesforce setup of the connector.

Thanks!

Travis Morgan

Another topic that came up was mission control updates to the R360 or the C360 page, and creating a custom field for some attributes we want to run a pilot program. 

Hello Scott,

As I understand Timeline honors the global company search config, is there a way we can add the account number as a suffix to those entries in Gainsight Assist outlook plugin for our user to easily identify them? We are using Account Contact Relationship in SFDC wherein a contact can be associated to multiple accounts with same Account name but different account number. Users tend to guess and wrongly log it to another account. Thank you in advance. 

Hello, 

Is there a way to tell when the connector needs to be re-authorized or when it was last authorized? 

Thanks! 

Hi there - 

Reposting from the last session:

Two questions today:

1. There are several date fields within GS which also display time (HH:MM). One example is in the Success Plan object - Start Date. We don’t really see value in having time in this field, but I can’t find where I can remove this element to where we are just showing MM/DD/YYYY.
2. JO Program: CSV Import - I’ve received a CSV from marketing on client contacts we want to target for our NPS program. The file needs to be put into the correct format still, but I’m assuming that once I’ve added the file (and merged it with a couple of other data sets) that I can then map SFIDs for the contacts further on in the Participant configuration modal. Are my assumptions here correct? I mainly wanted to check prior to digging in and doing it. There seems to be very limited documentation on the CSV import function in JO.

Thanks!