We're looking to run a transactional NPSx on our support scores over a period of x months. Ideally we'd like to create a rule that sets a support score off of these metrics, however I cannot find a way to calculate true NPS.
1) Has there been a solution implemented to help this issue that I'm missing?
2) Are there any best practice workarounds for transactional NPSx scores? i.e. if sum of detractors > promoters = red?
Best answer by jitin_mehndiratta
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