US Admin Office Hours (Thursday session) - 12/16/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • 16 December 2021
  • 6 replies
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sdrostgainsightcom
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Hello everyone!

 

This thread is for our today’s Thursday Admin Office Hours session, Thursday, December 16, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, December 16, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Scott Drost, Gainsight -- Principal Customer Success Architect

6 replies

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Hi Scott, 

I have a question regarding bringing data in from Snowflake and reporting on it. And one about Horizon Analytics.  

sarahmiracle
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Hi Scott! I have a question about how to go about setting up snapshots of data for historical tracking.

Customer Success Systems Admin @ Amplitude, 2x Gainsight CS Ops Product Council Member
benwanlessmenlo
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Hello Scott,

I recently set up the Zendesk Connector 2.0 and some of the data points are parsing correctly, or coming in at all. Looking for advice on how to process these additional data points on the Zendesk Tickets dataset (MDA Case object). 

My hunch is I’ll have to create a separate object, but hopefully not.

Best,

Ben Wanless

benwanlessmenlo
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Also! If there is time, I had a question about sending NPS survey responses to Slack. Either in JO or with a Rules Engine.

sarahmiracle
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@sdrostgainsightcom are these office hours recorded at all? 🙂 wondering if I can “look back” at our conversation!

Customer Success Systems Admin @ Amplitude, 2x Gainsight CS Ops Product Council Member
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Hi Scott, 

 

I have a question about getting CTA Owner field value populated when using S3 file to upload in SFDC version.

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