Is it possible to link an article in PX from a step in an existing engagement?
Launch article in PX from a link in an engagement
PX Engagements
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Hi@jobin.james ,
The article that you want to open is it hosted on the KCBot? And you are looking to trigger the article on the Bot when the CTA on the engagement is clicked? Is this understanding correct?
Thanks,
Abhilash
Yes, that’s correct.
FYI@Lin Liu
Would you have an update on this@aharkut ?
Hi@jobin.james ,
We are exploring this. Have added this to roadmap.
Thanks,
Abhilash
Hi@jobin.james - this is now available on new Guide Editor where you can configure a custom button to open a PX article on the Bot. Please checkout our latest release notes - https://support.gainsight.com/PX/Release_Notes/Current_Release_Notes_-_2023/PX_Release_Notes_February_2023#Enhanced_Actions_for_Custom_Buttons_in_Editor
Do share your feedback to improve or enhance the feature further.
-Abhilash